ferdinand calalo lontoc

IT AdministratorFull Time

• Job Details:• Provides End Users IT Support, attends to everyday IT queries • Installs and maintains Windows Operating System, MS Office and other office applications • Issues and purchases IT equipment such as Laptops, Desktops, Mobile phones, Printers and accessories • Over all replacement and upgrade of outdated and defective IT equipment • Performs weekly and monthly inventory for all IT and communications equipment • Network planning and implementation • Installs and maintains Biometrics Attendance Management System (Finger Print System) • Supports up to 75 office users and up to 50 workstations including 2 remote sites (Eastone Industrial Development Corporation and Unibag Manufacturing Corporation) • Reports directly to Assistant Manager for progress report and updates

IT AdministratorFull Time

• Job Details:• Provides End Users IT Support, attends to everyday IT queries (in-person support, remote desktop support, phone and email support through Track IT System) • Issues and purchases IT equipment for End Users such as Laptops, Desktops, Mobile phones, Printers and accessories (liaise with 3rd party vendors) • Audits and repairs, upgrades/replaces all old machines and mobile phones • Updates Inventory System (includes all IT assets, hardware, software and licenses) • Windows Server Administration, MS Exchange (Activates Email Address and SIP) and Active Directory Management (creation, deletion and update of accounts and logins), GPO and batch deployment • System and Network Administration, SonicWALL and Wireless Network Configuration, PABX System, IP Telephony, CCTV, Biometrics and access controls, AV and Projector Setup (Polycom) • Installs and configures software, Windows OS and Mac, MS Office, AutoCAD, DWG Trueview, Causeway Cato and CadMeasure, Cost X, antivirus and Windows patches and updates • Installs and configures company mobile phones for BlackBerry Enterprise and other platforms such as android phones and Apple (MAC) devices • Operates Daily Backup (LTO Tapes), NAS installation and maintenance, FTP Management • Migrated all machines to Windows 7 and MS Office 2010 • Supports all Middle East sites (UAE, Colombo, India, Muscat, Morocco and Saudi Arabia) • Health and Safety Role: Company Fire Marshall

Regional IT Desktop Support AssociateFull Time

• Job Details:• Accounts Supported: Telstra, HP, UHG, VOL HSI, TNZ and General & Administrative Group. • Supports up to 2000 workstations including desktops and laptops • Plans and leads all pc deployment including out-from-the-box set up which includes physical hardware set-up and re-imaging of workstations used for all accounts. • MS Exchange 2007 and Active Directory Server Administration • Provides End User technical support on Teletech applications, project specific applications, and off the shelf software products. • Maintains responsibility for computer security and virus removal management system • Setup and maintenance (troubleshooting and repair) of automation devices such as printers, copiers, projectors for board rooms and training rooms. • Provides day to day network support on IT infrastructure covering Network (LAN, WAN, WLAN, VLAN, and VPN), IP Telephony (Avaya, Cisco, Juniper applications) • Resolves issues reported through reporting system (TeleTech Service Desk) in a timely manner. • Supports for Email (Outlook), Internet Connection/IE Applications, Monthly MS Patches, eWMF, Avaya CMS and CCpulse, Avaya and Cisco applications and all other Call Center Tools. • Performs administrative functions and inventory control on a regular basis • Assists network engineers in projects such as installations, racking of network hubs and switches, core switches, and servers; testing and troubleshooting of new applications and software • Creates documentation of the updates and day by day activities. • Promoted as IT Shift Lead (March 2011): leads and supervises IT associates through daily tasks and projects, reports to up-one level managers and directors