Feras Alswairky

Solution Engineering (Presales) ManagerFull Time

• Job Details:Leading a team of talented Solution Engineers to manage the End-to-End Application Presales Cycle starting from Discovery until Closing the deal for Oracle EMEA SaaS Customers: • Built a new EMEA Presales Team from scratch. Hired 15 global Solution Engineers (Presales) in 3 locations (Romania, Spain, and Egypt). Including: o Intensive custom-built onboarding program on state-of-the-art customer engagement and value-messaging techniques. o Coaching, Business Reviews, Capacity Building, and implementing Personal/Career Development plans. • Designed Team's Go-To-Market, Vision, Mission, Values, Strategy, and yearly Performance Objectives. • Tripled Revenue closed by my team from FY20 (2.5M$) to FY21 (7M$ so far). • All-EMEA Stakeholder managements and active participation in Sales forecast meetings. • Presented Business Results to senior leadership and VP through automated and custom-built reporting from scratch. • Implemented a Reduction in Force plans when necessary and required by corporate. • Got Recognized and Awarded by Sales Teams in Western Europe and Middle East

Business Intelligence ConsultantFull Time

• Job Details:Utilized the combination of Applications experience and Business Knowledge in a new Business Intelligence Challenge: • Oracle Business Intelligence Applications Implementation • Top Management’s reporting fulfillment • Presenting to Top Management and Training Business Users.

Global Customer Support LeadFull Time

• Job Details:Team Lead, Advanced Resolution Engineer, Subject Matter Expert, Coach, and Mentor for a Global Customer Support team of 22 Engineers across 6 locations (US, UK, RO, EG, IN, AU) supporting Oracle Application customers worldwide, 24/7, with highest measures of Customer Excellence and Continuous Improvement. This role included driving the global team on: • Escalations & Duty Management • Root Cause Analysis (RCA) & After-Action Review (AAR) • Trained, Coached and Mentored new hires • Global Customer Awareness Webinars • Peer and 360 Reviews on team performance • Maintained Customer Satisfaction of 90% • Implemented Smart Diagnostic Scripts to help customer self-fix their issues. Reduced Service Requests by 20%. • Published 153 Knowledge articles • Awarded with two Oscar Awards from Oracle Global Support in Leadership and Passion Category