Basic Info

Faten elgamal

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Administration and Marketing specialist at Strategyconsult International

Experience Details

Administration and Marketing specialist

Administration

Experienced (Non-Manager)

• Handle all inquiries within my capacity
• Arrange "callbacks" to protect boss’s time
• Provide back-up materials for callbacks
• Route calls elsewhere as needed
• Do phone surveys/inquiries as needed
• Direct calls and respond to inquiries.
• Relieve management of administrative detail, all projects
• Coordinate work flow
• Update and chase delegated tasks to ensure progress to deadlines
• Check deadlines on incoming requests and put preliminary work in play
• Process replies on own initiative or from bosses’ dictation or notes
• Research, draft or abstract reports


Company Details

Strategyconsult International

Cairo, Egypt

N/A

Information Technology Services

www.strategyconsult.net

Oct 2013 to present (3 years 3 months)
Customer care representative at Vodafone Egypt

Experience Details

Customer care representative

Customer Service/Support

Experienced (Non-Manager)

• Solving customer’s problems (comed & high profile)
• Handling customer’s complaints
• Identify, research, resolve customer issues
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; • determining the cause of the problem
• selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


Company Details

Vodafone Egypt (multinational)

Cairo Maadi, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jun 2011 to Dec 2012 (1 year 6 months)

Achievements


Radio presenting course (Radio Masr ElGdida (2014-2015)

Education

Bachelor of Arts in Arts

Education Details

Bachelor of Arts

Arts, Drama and theatrical criticism Department

Ain Shams University, Egypt

C / Good / 65 - 75%

Drama and theatrical criticism for the plays movies novels even articles , directing, presenting on theater and also on radio, radio drama, music ,fine arts,writing articles

N/A

Ain Shams University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Daher

Egypt

2006

A / Excellent / 85 -100%

N/A

El Daher
2006

Certifications

Certificate details

E-Learning Marketing benefits VS. Features

Oct 2015

N/A

N/A

#1933728-811

HP LIFE

N/A

Certificate details

E-Learning social media marketing

Oct 2015

N/A

N/A

#1933728-66

HP LIFe

N/A

Certificate details

AMADUS Basic Course

Sep 2013

92 out of 100

N/A

00002013NTC-EG

NTC sponsored by AMADEUS

N/A

Training and Courses

Training/Course Details

Business English

Apr 2011

Amideast

Course includes: *Business English *Business writing *Presentation skills *Computer skills ( Ms Office 2000, Ms project & internet) *Extra sessions for Accounting, finance, Sales, marketing *Dale Carnegie seminar *Extra sessions for office management training

Training/Course Details

Amadeus basic course

Oct 2013

Amadeus

basic steps of airline tickets reservation

Training/Course Details

radio presenting

Feb 2015

radio masr elgdida

basic steps of presenting radio programs, news reports , and voice over commercials

Training/Course Details

cit workshop

Nov 2015

cit

basic steps of advertising on Facebook and SEM (Google adword)

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

AMADUS Basic CourseAdministrationAdministration And Marketing SpecialistAdobe PhotoshopAmadeus Basic CourseAmadeus SystemArabicArtsBooksBusiness EnglishCRMCit WorkshopCommunicationCommunicatorCreativeCustomer Care RepresentativeCustomer ServiceCustomer SupportCustomer-orientedData Entry And CordinatingDrama And Theatrical Criticism DepartmentE-Learning Marketing Benefits VS. FeaturesE-Learning Social Media MarketingEnglishHard WorkerInformation Technology ServicesMarketingMediaMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMoviesMusicPrepare Technical And Financial ProposalsPresentationPresenterPresenting Radio ShowsRadio PresentingSiebel VodafoneSupportTelecommunicationsTelemarketingTheaterVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

CRM

CRM

: Expert

: High

:

1-3 years

siebel Vodafone

siebel Vodafone

: Expert

: High

:

1-3 years

Microsoft word

Microsoft word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

Less than 1 year

Amadeus system

Amadeus system

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

prepare technical and financial proposals

prepare technical and financial proposals

: Expert

: High

:

1-3 years

communication

communication

: Expert

: Extreme - I love it!

:

1-3 years

customer support

customer support

: Expert

: Medium

:

1-3 years

Data entry and cordinating

Data entry and cordinating

: Advanced

: High

:

1-3 years

presentation

presentation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Telemarketing

Telemarketing

: Intermediate

: Little

:

1-3 years

Marketing

Marketing

: Intermediate

: Medium

:

1-3 years

Key Skills

Communicator, Hard worker, Presenter, Customer-oriented, Creative

Online Presence

https://www.linkedin.com/pub/faten-elgamal/83/b36/61b

faten is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Faten's full profile and find more great talent and professionals to join your team.