Basic Info

Name: Faten El-gamal

Professional Experience: 5 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Administration and Marketing specialist at Strategyconsult International

Experience Details

Job Title: Administration and Marketing specialist

Job Role: Administration

Career Level: Experienced (Non-Manager)

Job Details: • Handle all inquiries within my capacity
• Arrange "callbacks" to protect boss’s time
• Provide back-up materials for callbacks
• Route calls elsewhere as needed
• Do phone surveys/inquiries as needed
• Direct calls and respond to inquiries.
• Relieve management of administrative detail, all projects
• Coordinate work flow
• Update and chase delegated tasks to ensure progress to deadlines
• Check deadlines on incoming requests and put preliminary work in play
• Process replies on own initiative or from bosses’ dictation or notes
• Research, draft or abstract reports

Company Details

Name: Strategyconsult International

Location: Cairo, Egypt

Size: N/A

Industries: Information Technology Services

Website: www.strategyconsult.net

Oct 2013 to present (3 years 9 months)

Customer care representative at Vodafone Egypt

Experience Details

Job Title: Customer care representative

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: • Solving customer’s problems (comed & high profile)
• Handling customer’s complaints
• Identify, research, resolve customer issues
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; • determining the cause of the problem
• selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Company Details

Name: Vodafone Egypt (multinational)

Location: Cairo Maadi, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: www.vodafone.com.eg

Jun 2011 to Dec 2012 (1 year 6 months)

Achievements

See Achievements

Other achievements in school, university, sports, etc...
Radio presenting course (Radio Masr ElGdida (2014-2015)

Education

Bachelor of Arts in Arts

Ain Shams University

2006 - 2010

High School - Thanaweya Amma

El Daher

2006

Certifications

E-Learning Marketing benefits VS. Features

Oct 2015

Certificate details

Certificate Name: E-Learning Marketing benefits VS. Features

Date Awarded: Oct 2015

Score: N/A

Result URL: N/A

Result ID: #1933728-811

Organization Issuing Certificate: HP LIFE

Description: N/A

E-Learning social media marketing

Oct 2015

Certificate details

Certificate Name: E-Learning social media marketing

Date Awarded: Oct 2015

Score: N/A

Result URL: N/A

Result ID: #1933728-66

Organization Issuing Certificate: HP LIFe

Description: N/A

AMADUS Basic Course

Sep 2013

Certificate details

Certificate Name: AMADUS Basic Course

Date Awarded: Sep 2013

Score: 92 out of 100

Result URL: N/A

Result ID: 00002013NTC-EG

Organization Issuing Certificate: NTC sponsored by AMADEUS

Description: N/A

Training and Courses

Business English at Amideast

Apr 2011

Training/Course Details

Training Name: Business English

Date: Apr 2011

Institution: Amideast

Description: Course includes: *Business English *Business writing *Presentation skills *Computer skills ( Ms Office 2000, Ms project & internet) *Extra sessions for Accounting, finance, Sales, marketing *Dale Carnegie seminar *Extra sessions for office management training

Amadeus basic course at Amadeus

Oct 2013