FE
Faten Yousri El-gamal
Sales Admin at Uranium
Haram, Giza, EgyptWork Experience
Sales AdminFull Time
Dec 2017 - Present -7 yrs, 7 months
Egypt , Cairo
- Job Details:1- handle software licensing (Microsot/VMware/Symantec/Veaam) products 2- prepare official proposal for customers 3- update opportunities and Quotes on CRM system 4- follow with customer after sales and after sending the Proposal till deal is closed 5- coordinate with finance department on customer and vendors payment 6- handling all Administration duties related to sales department
office coordinator Full Time
StrategyConsult International
Oct 2013 - Mar 2017 -3 yrs, 5 months
Egypt , Cairo
- Job Details:• Handle all inquiries within my capacity • Arrange "callbacks" to protect boss’s time • Provide back-up materials for callbacks • Route calls elsewhere as needed • Do phone surveys/inquiries as needed • Direct calls and respond to inquiries. • Relieve management of administrative detail, all projects • Coordinate work flow • Update and chase delegated tasks to ensure progress to deadlines • Check deadlines on incoming requests and put preliminary work in play • Process replies on own initiative or from bosses’ dictation or notes • Research, draft or abstract reports
customer care representativeFull Time
- Job Details:• Solving customer’s problems (comed & high profile) • Handling customer’s complaints • Identify, research, resolve customer issues • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; • determining the cause of the problem • selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Education
Bachelor of Arts in Arts
Ain Shams University (ASU)Jan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
El DaherJan 2006
Achievements
Radio presenting course (Radio Masr ElGdida (2014-2015)
Skills
- Communication
- Microsoft Word
- CRM
- siebel Vodafone
- Proposals
- Data Entry
- Microsoft Excel
- presentation
- Customer Service
- Microsoft Powerpoint
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
cit workshop
cit·2015E-Learning Marketing benefits VS. Features
HP LIFE·2015E-Learning social media marketing
HP LIFe·2015radio presenting
radio masr elgdida ·2015Amadeus basic course
Amadeus ·2013AMADUS Basic Course
NTC sponsored by AMADEUS·2013Business English
Amideast·2011