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Faten Yousri El-gamal

Sales Admin at Uranium

Haram, Giza, Egypt

Work Experience

Uranium

  • Pre-sales AdminFull Time

    Jun 2021 - Present -4 yrs, 1 month

    Egypt , Cairo

    • Sales AdminFull Time

      Dec 2017 - Present -7 yrs, 7 months

      Egypt , Cairo

      • Job Details:1- handle software licensing (Microsot/VMware/Symantec/Veaam) products 2- prepare official proposal for customers 3- update opportunities and Quotes on CRM system 4- follow with customer after sales and after sending the Proposal till deal is closed 5- coordinate with finance department on customer and vendors payment 6- handling all Administration duties related to sales department
  • Sales Lead GeneratorFull Time

    4S Technology

    Apr 2017 - Aug 2017 -4 months

    Egypt , Giza

    • office coordinator Full Time

      StrategyConsult International

      Oct 2013 - Mar 2017 -3 yrs, 5 months

      Egypt , Cairo

      • Job Details:• Handle all inquiries within my capacity • Arrange "callbacks" to protect boss’s time • Provide back-up materials for callbacks • Route calls elsewhere as needed • Do phone surveys/inquiries as needed • Direct calls and respond to inquiries. • Relieve management of administrative detail, all projects • Coordinate work flow • Update and chase delegated tasks to ensure progress to deadlines • Check deadlines on incoming requests and put preliminary work in play • Process replies on own initiative or from bosses’ dictation or notes • Research, draft or abstract reports
    • customer care representativeFull Time

      Vodafone Egypt

      Jun 2011 - Dec 2012 -1 yr, 6 months

      Egypt , Cairo

      • Job Details:• Solving customer’s problems (comed & high profile) • Handling customer’s complaints • Identify, research, resolve customer issues • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; • determining the cause of the problem • selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Education

      • Bachelor of Arts in Arts

        Ain Shams University (ASU)

        Jan 2006 - Jan 2010 - 4 yr

      • High School - Thanaweya Amma

        El Daher

        Jan 2006 

      Achievements

      Radio presenting course (Radio Masr ElGdida (2014-2015)

      Skills

      • Communication
      • Microsoft Word
      • CRM
      • siebel Vodafone
      • Proposals
      • Data Entry
      • Microsoft Excel
      • presentation
      • Customer Service
      • Microsoft Powerpoint
      View More

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • cit workshop

        cit·2015
      • E-Learning Marketing benefits VS. Features

        HP LIFE·2015
      • E-Learning social media marketing

        HP LIFe·2015
      • radio presenting

        radio masr elgdida ·2015
      • Amadeus basic course

        Amadeus ·2013
      • AMADUS Basic Course

        NTC sponsored by AMADEUS·2013
      • Business English

        Amideast·2011
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