Basic Info

Faten elgamal

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Administration and Marketing specialist at Strategyconsult International

Experience Details

Administration and Marketing specialist

Administration

Experienced (Non-Manager)

• Handle all inquiries within my capacity
• Arrange "callbacks" to protect boss’s time
• Provide back-up materials for callbacks
• Route calls elsewhere as needed
• Do phone surveys/inquiries as needed
• Direct calls and respond to inquiries.
• Relieve management of administrative detail, all projects
• Coordinate work flow
• Update and chase delegated tasks to ensure progress to deadlines
• Check deadlines on incoming requests and put preliminary work in play
• Process replies on own initiative or from bosses’ dictation or notes
• Research, draft or abstract reports


Company Details

Strategyconsult International

Cairo, Egypt

N/A

Information Technology Services

www.strategyconsult.net

Oct 2013 to present (3 years 2 months)
Customer care representative at Vodafone Egypt

Experience Details

Customer care representative

Customer Service/Support

Experienced (Non-Manager)

• Solving customer’s problems (comed & high profile)
• Handling customer’s complaints
• Identify, research, resolve customer issues
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; • determining the cause of the problem
• selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


Company Details

Vodafone Egypt (multinational)

Cairo Maadi, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jun 2011 to Dec 2012 (1 year 6 months)

Achievements


Radio presenting course (Radio Masr ElGdida (2014-2015)

Education

Bachelor of Arts in Arts

Education Details

Bachelor of Arts

Arts, Drama and theatrical criticism Department

Ain Shams University, Egypt

C / Good / 65 - 75%

Drama and theatrical criticism for the plays movies novels even articles , directing, presenting on theater and also on radio, radio drama, music ,fine arts,writing articles

N/A

Ain Shams University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Daher

Egypt

2006

A / Excellent / 85 -100%

N/A

El Daher
2006

Certifications

Certificate details

E-Learning Marketing benefits VS. Features

Oct 2015

N/A

N/A

#1933728-811

HP LIFE

N/A

Certificate details

E-Learning social media marketing

Oct 2015

N/A

N/A

#1933728-66

HP LIFe

N/A

Certificate details

AMADUS Basic Course

Sep 2013

92 out of 100

N/A

00002013NTC-EG

NTC sponsored by AMADEUS

N/A

Training and Courses

Training/Course Details

Business English

Apr 2011

Amideast

Course includes: *Business English *Business writing *Presentation skills *Computer skills ( Ms Office 2000, Ms project & internet) *Extra sessions for Accounting, finance, Sales, marketing *Dale Carnegie seminar *Extra sessions for office management training

Training/Course Details

Amadeus basic course

Oct 2013

Amadeus

basic steps of airline tickets reservation

Training/Course Details

radio presenting

Feb 2015

radio masr elgdida

basic steps of presenting radio programs, news reports , and voice over commercials

Training/Course Details

cit workshop

Nov 2015

cit

basic steps of advertising on Facebook and SEM (Google adword)

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AMADUS Basic CourseAdministrationAdministration And Marketing SpecialistAdobe PhotoshopAmadeus Basic CourseAmadeus SystemArabicArtsBooksBusiness EnglishCRMCit WorkshopCommunicationCommunicatorCreativeCustomer Care RepresentativeCustomer ServiceCustomer SupportCustomer-orientedData Entry And CordinatingDrama And Theatrical Criticism DepartmentE-Learning Marketing Benefits VS. FeaturesE-Learning Social Media MarketingEnglishHard WorkerInformation Technology ServicesMarketingMediaMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMoviesMusicPrepare Technical And Financial ProposalsPresentationPresenterPresenting Radio ShowsRadio PresentingSiebel VodafoneSupportTelecommunicationsTelemarketingTheaterVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

CRM

CRM

: Expert

: High

:

1-3 years

siebel Vodafone

siebel Vodafone

: Expert

: High

:

1-3 years

Microsoft word

Microsoft word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

Less than 1 year

Amadeus system

Amadeus system

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

prepare technical and financial proposals

prepare technical and financial proposals

: Expert

: High

:

1-3 years

communication

communication

: Expert

: Extreme - I love it!

:

1-3 years

customer support

customer support

: Expert

: Medium

:

1-3 years

Data entry and cordinating

Data entry and cordinating

: Advanced

: High

:

1-3 years

presentation

presentation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Telemarketing

Telemarketing

: Intermediate

: Little

:

1-3 years

Marketing

Marketing

: Intermediate

: Medium

:

1-3 years

Key Skills

Communicator, Hard worker, Presenter, Customer-oriented, Creative

Online Presence

https://www.linkedin.com/pub/faten-elgamal/83/b36/61b

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