Fekry Talaat Yehia

Telecommunications Field Operations Manager with Master in Business Administration at Samsung Electronics Egypt

New Cairo, Cairo, Egypt

Samsung Electronics Egypt

Jul 2015 - Present -10 yrs

Egypt , Cairo

Job Details:Samsung Development Funding Project Management: Using assigned budget to develop Samsung operations by implementing marketing and renewing projects. Samsung after sales Network Management: Service Network enhancement and service inside shops expansion, includes planning, design, implementation follow up, KPIs training, and conducting audits on partners, and follow up with CAPs. General management of Samsung after sales partners: Analyzing customer satisfaction levels and solving issues causing dissatisfaction. Following up repair speed, long term pending, and handling daily requests, this includes exceptions approvals and technical replacements. Increasing percentage of devices repaired within 1 Hr.

Raya

Nov 2010 - Jun 2015 -4 yrs, 7 months

Egypt

Job Details:Conduct Technical training for Nokia, BlackBerry, and Samsung customer care; Implemented certification training process for Nokia, BlackBerry, and Samsung technicians in MEA.

ISC (Integrated Systems Company)

Apr 2010 - Aug 2010 -4 months

Egypt , Cairo

Job Details:Support and Solve customer related problems with installed light systems applications (PBXs, Computer Networks, C.C.T.V. and other systems). Plan the installation project, Monitor technicians work flow. Solve any software or hardware problems in the project.

MBA in Business Administration
Arab Academy for Science, Technology and Maritime Transport (AAST)
Jan 2018 - Jan 2020 - 2 yr
BSc in Electronics
Menoufia University
Jan 2004 - Jan 2009 - 5 yr
High School - Thanaweya Amma
Estanha El Thanwya
Jan 2004