Farid Borham

Technical support specialistFull Time

• Job Details:• Technical support for complex problems in 5ESS switch. • Analyze and modify 5ESS RCV data. • Analysis and Correct Manual Action Asserts. • Analysis and Action on Trouble Tickets for Alarms. • Participate in Upgrade Switching Projects. • Corrected Routing and Translation issue. • Perform Software Updates, announcement issues and Software Problem within Level of Authority Using ODBE. • Perform corrective maintenance for 5ESS Switches and associated network equipments. • Collect and analyze system data to troubleshoot, identify, and resolve emergency network problems as well as critical network issues. • Provide Remote Technical support for onsite Technicians

Core Field Support Engineer Full Time

• Job Details:1. Core Field Support of 5ESS Switching and Fixed Access Integration. 2. Provision and Implementation of Lucent 5ESS Switches 3. Operation and Maintenance for Huawei Fixed NGN Units (SoftX3000-UMG8900-SG7000) 4. Performed Operations and Maintenance Tasks Overall Collected Reports of Data that Surveillance Staff Obtained in Monitoring Of 5ESS Switches. 5. Providing On Job Training for STC Switching Staff. 6. Provide Necessary Technical Support for Maintenance Down Time Request. 7. Perform routine and corrective maintenance for 5ESS Switches and associated network equipments. 8. Support Districts Technicians Directly Dealing with the Switching Equipments. 9. System Support. (i.e. OUTAGE FAILURE) Involving ON Site and Remotely. 10. Switch Translation and Routing 11. Analysis and Correct Manual Action Asserts Such as: Screening, 12. Trunks, Announcements, Port Trouble, Audits, Fixed Route and DFC. 13. Participate in Upgrade Switching Projects. 14. Analysis and Action on Trouble Tickets (RTTS) for Alarms. 15. Analysis and Actions on System Reports. 16. Analyze Services Effective Issues and Provide Technical Investigation Reports. 17. Implementation of TFR/TDO/CWO. 18. Follow Up All Preliminary Acceptances Test (PAT) Activities. 19. Follow Up All Daily Outage Issues and Provide Technical Support. 20. Follow up All Relocation Projects Activities. 21. Support of Other Concerned Sections like Teletraffic Providing Outstanding 22. Customer Services in Solving Customer Problems and Trouble Reports. 23. Corrected Routing, perform Software Updates, announcement issues and Software Problem within Level of Authority Using ODBE. 24. Cross-trained Technician Staff to be Able to Perform Job Responsibilities at Either Network Operations Center (NOC) and Distracts (DDC). 25. End to End solution integration.

Senior Test & Commissioning Engineer Full Time

• Job Details:1- Managed and supervised Switching Tester Staff. 2-Verified that installed hardware is in accordance to Method of Procedure and Sig G specifications, planned and established hardware test procedures. 3- Performed initial test from factory load software in accordance to SIG T Test Manuals. 4- Performed functional tests for Administrative Module (AM), Communication Module (CM), Switching Module (SM) and other peripheral tests in accordance to SIG T Test Manual. 5- Tested AM/IOP Diagnostic, Recovery Testing Procedures for different AM configuration and Alarm Generation. 6-Tested CM2,Min-Mode Application Tests and Full Application Tests. 7-Tested SM2000 Switch Module Peripheral Unit/Time Slot Interchange Unit model 4&5(SMPU4/TSIU4/SMPU5/TSIU5) and other peripheral equipment (such as ISLU-RISLU-HISLU-AIU-RAIU-HRAIU and RSM. 8- Growth of MSC Switches and Classic SM and its peripheral / Remote equipments. 9-Performed acceptance tests (PAT), demonstrated to the Ministry of Post Telephone and Telegraph (MOPTT-Saudi Telephone) and Norconsult company some tolerance of the equipment and emphasize the quality of the system installation. 10- Coordinate with MOPTT-Saudi Telephone and Norconsult for the procedure. 11- Progress and outstanding items critical to Preliminary Acceptance Test (PAT). 12-Performed Primary Reference Clock functional tests. 13-Perform troubleshooting activities for reported problems. 14-Execute repair actions and verify the proper and consistent operation of SN, LE, STP and MSC mobile Switches. 15-Performed knowledge transfer to Local Saudi 5ESS Technician involved in the installation, power-up and testing of 5ESS. 16-Worked in District Dispatch Centers to effect technology and knowledge transfer to local Saudi STC staff. 17-Provided adequate coverage of Tandom/Toll/Local Switches and remote peripherals at diverse locations of the Kingdom of Saudi Arabia. 18-Prepared assist implementation and performed clean up of generic 5e6.2 to 5e16.1 retrofit. 19- End to End (E2E) Solution Integration