Fayrouz Mamdouh Emam
Supervisor coder at Awe living reserch
Ain Shams, Cairo, EgyptWork Experience
Supervisor coderFull Time
Awe living reserch
Dec 2012 - Present -12 yrs, 7 months
Egypt , Cairo
- Job Details:- managing, supervising and coordinating the activities of call center professionals in providing telephone customer related services. - Recording statistics , performance levels and user rates of the call center and preparing the reports - Planning and developing employee recruitment including posting vacancy ads.
Account exacutiveFull Time
Pro Blus gym
Jan 2011 - Dec 2012 -1 yr, 11 months
Egypt , Cairo
- Job Details:- monitors competition by gathering current market place information on pricing , products , new products and delivery schedules merchandising techniques rtc. - Recommends changes in products , services and policy by evaluating results and competitive developments work on telemarketing campaigns
Csr Agent at AccountFull Time
Vodafone Egypt
Jan 2010 - Jan 2011 -1 yr
Egypt , Cairo
- Job Details:- As customer service agent provide services excellence to customers through telephone , e-mails - and fax for offshoring account which located in another country and respond all of them from residence area in Egypt and communicate with them by the same mentality
Education
Ba in Commerce
Ain Shams University (ASU)Jan 2010 - Jan 2013 - 3 yr
High School - Thanaweya Amma
Amoun Private SchoolJan 2009
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
English Conversation
AUC·2015Trainning in L.G Communication skills
L.G·2015