Zainab Abdel Fattah

Quality Coach at Sykes incorporated

Maadi, Cairo, Egypt
  • Microsoft Outlook
  • Microsoft Word
  • Complaints handeling
  • Microsoft Excel
  • Customer Service

Work Experience

Learning and development Bussiness partnerFull Time

Sykes

June 2018 - Present • 5 yrs, 10 months

Quality CoachFull Time

Sykes incorporated

September 2017 - Present • 6 yrs, 7 months

Technical Support agent Full Time

Sykes incorporated

February 2017 - September 2017 • 7 months

Volunteer coordinator Full Time

Global Academy

April 2016 - November 2016 • 7 months

Education

  • Bachelor of Arts in Humanities

    University of South AfricaJan 2014 to Jan 2018 · 4 Years

Activities

  • Volunteering

    English and Math teacher at Global Academy

    Jun 2016 to Nov 2016 · 5 Months

  • Volunteering

    Volunteer at Sarah Fox Children's hospital

    Dec 2012 to Dec 2012 · 0 Month

Skills

Tools and Fields of Expertise

  • Microsoft Outlook
  • Microsoft Word
  • Complaints handeling
  • Microsoft Excel
  • Customer Service
  • Cisco
  • Verint: Call recording tool
  • Smartclient: Work portal
  • Knowledge base
  • POS system
  • Learning portal

Languages

  • English

    Fluent

  • Arabic

    Advanced
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