Fatma Ahmed Sorour

Import Manager (Ocean Freight Department)Full Time

• Job Details:•Managing the ocean import department and maintaining/developing the workflow as well as increasing productivity & profitability. •Responsible for developing ocean import volume through coordinating with overseas agents to obtain special rates and promotions & accordingly boost the business volume& increase market share. •Acting as key account manager for major clients •Responsible for the training and development of import ocean staff within the department. •Holding meetings with shipping lines in order to obtain special rates/promotions and enhance the volume. •Making indoor and outdoor visits to potential clients to discuss methods to develop and enhance business •Preparing target volume/profit reports and submitting the same to top management •Solving operational disputes with agents/clients/shipping lines •Settling any financial pending issues or disputes (issuance of wrong invoices/missing profit shares) with agents or shipping lines

Customer Service Air Import SupervisorFull Time

• Job Details:·Responsible for following up with and handling shipments for major key accounts ·Supervising and monitoring problems that take place during shipping, after arrival of shipments, and problems related to operational/financial disputes. ·Negotiating with overseas agents to obtain spot /special rates in order to increase volume and market share ·Preparing & submitting reports to management ·Assisting in handling & supervising some air export shipments under supervision of management ·Acting as Control Tower for DSV Global Accounts (updating system and submitting reports with all relevant data for each account) ·Supervising and monitoring documentation team regarding air import shipments and any discrepancies that takes place after shipments’ arrival. ·Assisting in handling air export shipments and in checking/pricing Global tenders.

Senior Customer Service Air Import OperationsFull Time