Fatma Hamdy

Credit Risk AnalystFull Time

• Job Details:Job description:- 1)Ensure efficiency of credit approval process and turn around time. 2)Maintain quality of credit study to support sound credit decision. 3)Assist in handling portfolio review function. 4)Gaining/developing skills and knowledge required for effective handling of credit review function.. 5)Compliance with the below; 1)Laws & regulations issued by the regulatory authorities. 2)Governance & Internal Control Standards. 3)Policies , procedures & standards issued by the compliance sector 4) All applicable bank policies & procedures. 5) Code of Conduct Standards. 6)Whistle blowing. 7) Staff Accounts Dealings Standards. 8) Confidentiality of the bank internal information, the data related to the customers, transactions & related parties. 9)Appropriate , safe & retrievable record keeping of all the bank & customers related documents.

Personal BankerFull Time

• Job Details:Qualifications Bachelor’s degree of commerce, business administration, accounting or its equivalent. From 0- 2 years of experience. Skills Communication skills Customer and service oriented Working under pressure. High sense of control Excellent command of English Language. Knowledge of all retail banking products and services is an asset Responsibilities Sales & Service · Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service. · Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way. · Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets. · Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.). · Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty Reporting & Communication · Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed. · Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently. · Introduce and promote alternate channels to customers to reduce traffic in branches. · Be attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance. · Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion. Policies, Processes and Procedures Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day-to-day management Follows the day-to-day operations related to own jobs in the Branch to ensure continuity of work Compliance: Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

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