Basic Info

Fatma Hamdy

2 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Credit Risk Analyst at Egyptian Gulf Bank 'EG Bank'

Experience Details

Credit Risk Analyst

Accounting/Finance, Analyst/Research

Entry Level

Job description:-
1)Ensure efficiency of credit approval process and turn around time.
2)Maintain quality of credit study to support sound credit decision.
3)Assist in handling portfolio review function.
4)Gaining/developing skills and knowledge required for effective handling of credit review function..
5)Compliance with the below;
1)Laws & regulations issued by the regulatory authorities.
2)Governance & Internal Control Standards.
3)Policies , procedures & standards issued by the compliance sector
4) All applicable bank policies & procedures.
5) Code of Conduct Standards.
6)Whistle blowing.
7) Staff Accounts Dealings Standards.
8) Confidentiality of the bank internal information, the data related to the customers, transactions & related parties.
9)Appropriate , safe & retrievable record keeping of all the bank & customers related documents.


Company Details

Egyptian Gulf Bank 'EG Bank'

Egypt

More than 1000 employees

Banking, Financial Services

https://eg-bank.com/

Nov 2016 to present (1 year 2 months)
Personal Banker at Commercial International Bank

Experience Details

Personal Banker

Banking, Customer Service/Support

Entry Level

Qualifications
Bachelor’s degree of commerce, business administration, accounting or its equivalent.
From 0- 2 years of experience.

Skills
Communication skills
Customer and service oriented
Working under pressure.
High sense of control
Excellent command of English Language.
Knowledge of all retail banking products and services is an asset

Responsibilities
Sales & Service
· Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.
· Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.
· Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.
· Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).
· Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty

Reporting & Communication
· Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed.
· Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.
· Introduce and promote alternate channels to customers to reduce traffic in branches.
· Be attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance.
· Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion.

Policies, Processes and Procedures
Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day management
Follows the day-to-day operations related to own jobs in the Branch to ensure continuity of work

Compliance:
Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.


Company Details

Commercial International Bank

Egypt

More than 1000 employees

Banking

www.cibeg.com

Dec 2015 to Oct 2016 (10 months)
Intern (intern) at HC Securities & Investment

Experience Details

Intern (intern)

Accounting/Finance

Student

N/A


Company Details

HC Securities & Investment

Egypt

N/A

Financial Services

http://www.hc-si.com/

Mar 2015 to May 2015 (2 months)
Intern (intern) at MCDR

Experience Details

Intern (intern)

Accounting/Finance

Student

N/A


Company Details

MCDR

Egypt

N/A

Accounting and Auditing Services

https://www.mcsd.com.eg/mcdr/english/

Mar 2015 to May 2015 (2 months)
Project Manager at MOIC Cairo University (student activity)

Experience Details

Project Manager

Project/Program Management

Student

Good Deeds Project Manager & Leader, it's a project for the empowerment and development of orphans.


Company Details

MOIC Cairo University (student activity)

Egypt

http://www.moicegypt.com/moicegypt/

Sep 2013 to Aug 2014 (11 months)
Intern (intern) at QNB ALAHLI

Experience Details

Intern (intern)

Banking

Student

N/A


Company Details

QNB ALAHLI

Egypt

N/A

Banking

http://www.qnbalahli.com/cs/Satellite/QNBEgypt/en_EG/enHome

Jun 2013 to Jul 2013 (1 month)
Fund Raising team member at SIFE CAIRO UNIVERSITY (student activity)

Experience Details

Fund Raising team member

Marketing/PR/Advertising

Student

Sales, Negotiation, Convincing Skills
Presentation Skills


Company Details

SIFE CAIRO UNIVERSITY (student activity)

Giza, Egypt

http://www.sifeegypt.org/

Nov 2011 to Dec 2012 (1 year 1 month)

Achievements


Academically: Thanawya Amma 98.5% first college year: Very good

Education

Bachelor's Degree in Finance

Education Details

Bachelor's Degree

Finance, Investment

Cairo University - Georgia State University Joint Program, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University - Georgia State University Joint Program
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dar el hanan language school

Egypt

2011

A / Excellent / 85 -100%

98.5% Maths1, Maths2, Chemistry, Physics

Dar el hanan language school
2011

Certifications

IELTS
Apr 2015

Certificate details

IELTS

Apr 2015

7.5 out of 9

N/A

N/A

N/A

TOEFL ITP
Mar 2013

Certificate details

TOEFL ITP

Mar 2013

617

N/A

N/A

N/A

Credit Course
Mar 2017

Certificate details

Credit Course

Mar 2017

N/A

N/A

N/A

Egyptian Banking Institute

N/A

Training and Courses

Training/Course Details

Credit Department

Aug 2012

NSGB

N/A

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdaptiveArabicAsset ManagementBankingChessCommunicatorCredit CourseCredit DepartmentCredit Risk AnalystCustomer ServiceDr. Gregory HouseEnglishFinanceFinancial ServicesFlexibleFrenchFund Raising Team MemberHard WorkerIELTSInsuranceInternInternet ResearchInvestmentMarketingMicrosoft ExcelMicrosoft WordNegotiatorPersonal BankerPlaying TennisProgram ManagementProjectProject ManagerResearchSpainSupportTOEFL ITPTeam PlayerViolin

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Fields of Expertise

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Finance

Finance

: Advanced

: Extreme - I love it!

:

Less than 1 year

Asset Management

Asset Management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Negotiator, Flexible / Adaptive, Team Player

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