Fatma elzhraa Mohamed

Relationship Builder

• Job Details:Developed exceptional customer service skills, effectively handling the clients' requests. Mentored new agents by shadowing their chats, offering real-time feedback, and conducting meetings sessions on role responsibilities and system navigation, thus improving leadership and communication skills. Achieved a 95% customer satisfaction rating through effective communication and timely resolutions of client inquiries.

Senior Guest Experience Specialist

• Job Details:Crafted memorable guest experiences that elevated hospitality standards by managing multiple communication channels, including chat, phone calls, emails, Airbnb, and Booking.com. Developed strong attention to detail by ensuring guest comfort and satisfaction at every touchpoint. Successfully managed over 400 guest interactions weekly across multiple communication channels.

Senior Travel Advisor (Mentor)

• Job Details:Mentored new agents during their training period, providing guidance and support while balancing mentoring duties with regular customer service responsibilities. Managed escalated customer issues demonstrating strong problem-solving abilities and working under pressure. Conducted service quality evaluations for team members, delivering constructive feedback to enhance team performance.