Fatma Yehia Elazzazy

Senior Technical advisor Mac+ Tier 2Full Time

Operations Manager / directorFull Time

• Job Details:Fully committed to constant innovative improvements that will benefit our clients. • Implanting a serious and aggressive sales force to cover the Egyptian market • Maintaining a fully fledged dedicated office with proper fully trained staff to provide the proper quality service to customers to all customers • Providing each of the agents with a suitable payment scheme to match their financial well analyzed capabilities ( periodically reviewed ever since to match production with settlement to avoid cash flow disruption(s) which would directly in turn affect negatively our obligation • The development of Top Producers list which helps us developing the proper incentives for the top ten producers, and a hefty plan of cash disbursement on actual production for the next ten producers to properly encourage them to keep on increasing their volume respectively • Maintaining personal contact with owners of most Travel Agencies which has affected positively our production and helped us achieving our annual targets • Proper analysis of the market in order to offer each of our producers the set of hotels and/ or services required to satisfy the need of its own clientele • Consistently delivering of my monthly / yearly targets Tasks: • Handle pre and post reservation inquiries by phone, e-mail and fax; • Handle sales requests by phone and e-mail • Modify, change and/or cancel existing reservations • Outbound calls to hotels/guests to arrangement special requests • Liaison between guest and hotel to resolve complaints • Manage relationships with hotels by providing high levels of customer service and account management support • Excellent communication skills • Sense of responsibility • Experienced with internet and hotel industry • Fluent in both written and s