fatma mahmoud

E-commerce Operations & Customer Service SpecialistPart Time

• Job Details:O•verseeing online order follow-ups and client support across various platforms. R•esponsible for communicating with shipping partners to track deliveries, answering customer inquiries, and preparing organized documentation for bulk orders and internal coordination. O•ccasionally involved in sales activities, including assisting with product promotion, handling customer objections, and closing deals. •Ensuring smooth, efficient operations and high customer satisfaction in a fast- paced e-commerce environment.

Sales SpecialistlPart Time

• Job Details:I•ndependently managed sales operations for two different course-based businesses, promoting sewing and Italian language programs. •Handled all customer inquiries, followed up with leads, and successfully closed sales with both local and international clients. •Created tailored communication approaches, contributed to marketing content, and provided in-person support during sessions when needed.