fatma Omar Youssef

Client Support CoordintorFull Time

• Job Details:• Operate as the lead point of contact for any and all matters specific to Clients. • Follow up on the new and unresolved tickets and maintain the agreed SLAs. Generate and approve Daily CODs and Monthly invoices (ERP, Warehousing, and International). Along with updating related manual trackers.App support coordinator. • Provide full support to other members within the same team or other departments. • Flexibility to entertain more manual tasks if business need arises. • Flag recurring issues to concerned departments. • Help educate clients to understand our services and processes. • Full understanding of Fetchr systems, applications, services, and processes. • Build a strong relationship with Account Managers to perform as a team. • Help educate clients to understand our services and processes.

Technical supportFull Time

• Job Details:• Adhere to Customer Operations Department policies and procedures. Opens customer accounts by recording account information. • Create a smooth communication channel with different departments to resolve customer. • Provide customers with right recommendations and actions. • Perform standardized activities and tasks efficiently and effectively. • Training sessions to new comers. • Participant coach in the let’s talk session. • Acting as Wind team leader as delegated Person.

AdminFull Time

• Job Details:• Communicating with customers by phone and scheduling appointment. • Creating and maintaining database of customer. • Organization an accurate alphabetic filing system. • Sending E-mails and faxes.