Fathy Mohamed Fathy
IT Help Desk at Salem X-Ray
Haram, Giza, EgyptWork Experience
Salem X-Ray
May 2023 - Present -2 yrs, 2 months
Egypt
- Job Details:Provided technical support to users via phone and email, assisted with system updates and software installation, logged and tracked issues using internal ticketing system, supported senior IT staff in troubleshooting network issues.
Skills
- Operating Systems: Windows 7/10/11
- Hardware: Troubleshooting desktops, laptops, and printers
- Networking: Basic TCP/IP, DNS, DHCP, LAN/WAN
- Software: Microsoft Office 365, Remote Desktop, Ticketing Systems (Odoo)
- Other Tools: Active Directory (basic), Antivirus Software
- Strong communication and interpersonal skills
- Quick learner and adaptable to new technologies
- Ability to work independently and in a team
- Customer-focused and detail-oriented
Languages
Arabic
FluentEnglish
Intermediate