Fathima Suha Samsheer

Technical Support Executive

• Job Details:Maintain a thorough understanding of the company’s hospital management information system (HMIS) and services to provide accurate information and support to clients. Assist clients in setting up user accounts, permissions, and integrations to align with their business needs. Schedule training sessions for medical professionals to enhance their proficiency in specific software modules. Provide documentation on application functionality to support end users. Communicate with customers through various channels (phone, email, chat) to address inquiries and resolve issues. Maintain detailed records of customer interactions and technical issues raised by clients in DevOps. Collaborate with software development teams to resolve application bugs, tasks, and user stories. Escalate complex issues to higher-level support or management when necessary. Execute manual test cases to verify software functionality across all modules. Deliver software demos and training to hospital staff, showcasing system capabilities and guiding onboarding processes.

Export Documentation Specialists

• Job Details:Writing, revising and updating the documents. Grouping the reports according to the month and different labs. Documents have been maintained effectively with precision, and in accordance to the organization's standards.