FH
Fatemma Hammdy
Customer Support Representative
GizaWork Experience
Customer Support Representative
Teleperformance Egypt
- Job Details:Handled customer inquiries via phone in a professional and polite manner. Provided accurate information and solved problems efficiently. Worked under pressure and met quality standards. Used CRM tools to record customer interactions.
Education
Bachelor's Degree in Science
Ain Shams University (ASU)Jan 2024 - Jan 2028 - 4 yr
Skills
- Active listening
- Emotional intelligence
- Self-motivated
- Detail-oriented
- Excellent communication skills (verbal & written)
- Problem-solving under pressure
- Customer service and conflict resolution
- Fast learner and adaptable
- Time management and multitasking
- Fast and accurate typing in both Arabic and English
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Languages
Arabic
FluentEnglish
Fluent