FS
Farouk Saeed
Direct Account Manager (DAM) at Vodafone
Work Experience
Vodafone
Feb 2025 - Present -6 months
- Job Details:Managing and growing a portfolio of direct business accounts. Ensuring client satisfaction and retention through tailored solutions and dedicated service. Collaborating with internal teams to ensure service delivery aligned with SLAs and KPIs. Developing new business opportunities to achieve sales targets.
VGE Acquisition Account Manager (Hybrid)
Vodafone
Jan 2024 - Jan 2025 -1 yr
- Job Details:Acquired and onboarded new enterprise clients, achieving and surpassing sales quotas. Acted as a liaison between clients and internal departments to ensure smooth onboarding. Coordinated internal efforts to meet client-specific project milestones. Maintained strong relationships with stakeholders and ensured high customer satisfaction.
Property City
Aug 2022 - Aug 2023 -1 yr
- Job Details:Top performer in the first month and ranked second for the quarter. Negotiated property deals and facilitated client-property matching. Handled multiple client accounts simultaneously in a fast-paced sales environment.
Aug 2020 - Aug 2022 -2 yrs
- Job Details:Acted as the single point of contact (SPOC) for the team, coordinating with multiple departments. Provided operational and administrative support to the sales force. Gained manager's trust quickly and helped streamline workflow processes.
Education
Bachelor's Degree in Sociology
Cairo University (CU)Jan 2024
Skills
- project coordination and client handling
- account management and relationship building
- kpi tracking and sla monitoring
- CRM Systems Proficiency
- leadership and team coaching
- Problem solving and conflict resolution
- sales pipeline management
- Strategic planning and multitasking
- proficiency in microsoft excel and word
- Leadership
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Languages
Arabic
FluentEnglish
Fluent