Farouk Belhaddad

Work Experience

J5 Hotels - Port Saeed

Jan 2022 - Present -3 yrs, 6 months

Job Details:Greet and assist guests with check-in/check-out processes. Handle guest complaints, concerns, and requests promptly and professionally. Ensure high levels of customer service are maintained across departments. Conduct room inspections before VIP or special guest arrivals. Resolve billing disputes or room discrepancies. Monitor all departments during the shift (front office, housekeeping, food & beverage, maintenance). Ensure that operational standards and SOPs are being followed. Supervise staff and step in to assist during peak periods or staff shortages. Coordinate with housekeeping and maintenance to ensure room readiness and cleanliness. Complete daily shift reports and handover notes for incoming duty manager or management. Log incidents such as guest complaints, accidents, or unusual occurrences. Monitor cash handling, daily revenue, and hotel occupancy reports. Ensure proper documentation of guest incidents and follow-up actions. Conduct property walks to ensure security and cleanliness standards. Respond to emergencies like fire alarms, medical situations.

J5 Hotels - Port Saeed

Mar 2019 - Dec 2021 -2 yrs, 9 months

Sheraton Club des Pins

Jul 2017 - Jan 2019 -1 yr, 6 months

Algeria

Job Details:Prepare all necessary arrivals details for group check-ins, handle check-out procedures and final invoices. Handling all credit reports (cash, credit cards, cheques, foreign currencies). Generating sales leads that develop into new customers. Conduct price and feature comparisons to facilitate purchasing. Enrolling guests, helping, upselling, setting appointments. Manage returns of merchandise. Attract potential customers by answering all necessary questions and orders. Welcome guests warmly upon arrival. Verify guest reservations and identification. Assign rooms and issue key cards. Process payments (cash, credit card, online).