Faried Fouad – Ireland Enterprise Customer Service Agent at Vodafone VSSE

Work Experience

Vodafone VSSE

Jun 2017 - Present -8 yrs, 1 month

Egypt , Cairo

Job Details:The role involves responding to corporate customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.

Business School Netherlands

Jan 2016 - Jun 2017 -1 yr, 5 months

Egypt , Cairo

Job Details:-Advise students on registration procedures and ensure submission of documents -Employ and oversee the evaluation of academic faculty. -Conduct orientation sessions to prospect students. -Advises students in relation to their files. Ensures the application of academic regulations and deadlines. -Compiles information, verifies and updates schedules and calendar entries. -Coordinates administrative processes relating the submission of thesis and dissertations. -Ensures that tuition fees and other student fees are properly assessed and paid. -Assists the Marketing team in their promotional and sales efforts for the BSN by providing knowledge and advice when required, as well as attending client visits when needed. -Report any academic or operations related issues to the management and coordinate in resolving issues thereof.

Notting Hill College

Feb 2014 - Dec 2015 -1 yr, 10 months

Egypt , Cairo

Job Details:-Academic adviser for business school programs such as MBA, Mini MBA, professional diplomas and short courses. -Presented a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc. –by phone, in person, and email. -Respond to both in-person and over email promptly with any inquiries. -Ensure high-quality service provided to students throughout the sessions. -Maintained report with customers and team by arranging continuing contacts; researching; setting priorities; resolving problem situations. -Responsible for developing students’ schedules, materials and recording their attendance. -Responsible for building students database. -Managed the processing of installment payments. -Responsible for executive manager general meeting support: arranging demo session with new instructors, follow up calls, schedules. -Provided support for Marketing/Communications: maintain the mailing list, Facebook events, and campaigns; reply to customers’ inquiries. -IT Specialist: helped monitor staff needs, assist staff with problem-solving and handling computers maintenance. -Advisor with NHC team who attends Employment Fair 2015 at the Future University. -Team Leader for the graduation party June 2015, at Novatel Airport Hotel

B.Sc. Tourism and Travel Management in Tourism and Travel Management
Higher Institute for Hotel Management (Egoth)
Jan 2007 - Jan 2011 - 4 yr