Basic Info

Faried Fouad

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Operations Coordinators at Business School Netherlands

Experience Details

Operations Coordinators

Administration

Experienced (Non-Manager)

-Assist Managers in day-to-day coordination and management of business operational activities.
-Monitor, control, and manage operations to meet customer expectations and company goals.
-Liaise between customer and management to ensure smooth operations delivery.
-Coordinate and manage project/tasks to ensure delivery within allotted budget and timelines.
-Ensure compliance with company standards and procedures.
-Build and maintain strong customer relationship through regular meetings and communications.
-Evaluate current operational performance and provide a strategic plan for improvements.
-Provide direction and guidance to internal teams to achieve performance targets.
-Identify problems in operations process and resolve them in quickly and timely manner.
-Follow standard operating procedures for efficient business operations.
-Maintain clear and accurate operations documents/procedures for reference purposes.


Company Details

Business School Netherlands (multinational)

Cairo, Egypt

11-50 employees

Education

http://www.bsn.eu/egypt/

Jan 2016 to present (11 months)
Account Supervisor -School of Business programs at Notting Hill College

Experience Details

Account Supervisor -School of Business programs

Administration

Experienced (Non-Manager)

-Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc. – by phone, in person, and email.
-Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.
-Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, copying + faxing
-Provide support for Marketing/Communications; maintain the mailing list, assist with mailings and packets.
-Customer adviser for School of Business Programs.
-IT Specialist: help monitor staff needs, assist staff with problem-solving and handling computers maintenance.
-Admin on the Facebook page: Add Events, Post and reply to customers inquiries.
-Member of the NHC group who Attends Employment Fair 2015 in Future University FUE.
-Graduation Party Team leader Organizer June 2015, Hotel Novatel Airport.


Company Details

Notting Hill College (multinational)

Cairo, Egypt

11-50 employees

Education

http://www.nhc-egypt.uk/business

Feb 2014 to Dec 2015 (1 year 10 months)

Education

B.Sc Tourism, Airlines & Hospitality in Airlines & Hospitality

Education Details

B.Sc Tourism, Airlines & Hospitality

Airlines & Hospitality

The High Institute for Tourism and Hotels (EGOTH) In Luxor, Egypt

C / Good / 65 - 75%

N/A

N/A

The High Institute for Tourism and Hotels (EGOTH) In Luxor
2007 - 2011

Certifications

Mini MBA
May 2015

Certificate details

Mini MBA

May 2015

A+

N/A

N/A

Notting Hill College

N/A

Training and Courses

Training/Course Details

Mini MBA

Mar 2015

Notting Hill College -School Of Business

Business in Action (6th Edition) Pearson By Courtland L. Bovee (Author), John V. Thill (Author) -Management -Human Resources -Marketing -Accounting and Finance

This profile is fresh!
Last update 20 days ago.

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Profile Skills and Keywords

Account Supervisor -School Of Business ProgramsAdaptiveAdministrationAirlines & HospitalityArabicBusiness School NetherlandsCustomer ServiceDetails-orientedEducationEnglishFlexibleFrenchHuman ResourcesITInformation Technology (IT)Internet ResearchMicrosoft ExcelMicrosoft WordMini MBANotting Hill CollegeOperations CoordinatorsOrganizerSEOSocial MediaSupportiveTeam PlayerTyping Speed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Typing Speed

Typing Speed

: Advanced

: High

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Intermediate

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

SEO

SEO

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Intermediate

: Extreme - I love it!

:

1-3 years

IT

IT

: Intermediate

: High

:

3-5 years

Human Resources

Human Resources

: Little knowledge

: High

:

Less than 1 year

Key Skills

Organizer, Flexible / Adaptive, Details-oriented, Team Player, Supportive

Online Presence

www.linkedin.com/in/fariedmfhttps://www.facebook.com/faried.mf1https://twitter.com/FariedMFMhttps://plus.google.com/u/0/+FariedMFM

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