Basic Info

Name: Faried Fouad

Professional Experience: 5 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Operations Coordinators at Business School Netherlands

Experience Details

Job Title: Operations Coordinators

Job Role: Administration

Career Level: Experienced (Non-Manager)

Job Details: -Advise students on registration procedures and ensure submission of documents
-Employ and oversee the evaluation of academic faculty.
-Conduct orientation sessions to prospect students.
-Advises students in relation to their files. Ensures the application of academic regulations and deadlines.
-Compiles information, verifies and updates schedules and calendar entries.
-Coordinates administrative processes relating the submission of thesis and dissertations.
-Ensures that tuition fees and other student fees are properly assessed and paid.
-Assists the Marketing team in their promotional and sales efforts for the BSN by providing knowledge and advice when required, as well as attending client visits when needed.
-Report any academic or operations related issues to the management and coordinate in resolving issues thereof.

Company Details

Name: Business School Netherlands (multinational)

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Education

Website: http://www.bsn.eu/egypt/

Jan 2016 to present (1 year 6 months)

Account Supervisor -School of Business programs at Notting Hill College

Experience Details

Job Title: Account Supervisor -School of Business programs

Job Role: Administration

Career Level: Experienced (Non-Manager)

Job Details: -Academic adviser for business school programs such as MBA, Mini MBA, professional diplomas and short courses.
-Presented a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc. –by phone, in person, and email.
-Respond to both in-person and over email promptly with any inquiries.
-Ensure high-quality service provided to students throughout the sessions.
-Maintained report with customers and team by arranging continuing contacts; researching; setting priorities; resolving problem situations.
-Responsible for developing students’ schedules, materials and recording their attendance.
-Responsible for building students database.
-Managed the processing of installment payments.
-Responsible for executive manager general meeting support: arranging demo session with new instructors, follow up calls, schedules.
-Provided support for Marketing/Communications: maintain the mailing list, Facebook events, and campaigns; reply to customers’ inquiries.
-IT Specialist: helped monitor staff needs, assist staff with problem-solving and handling computers maintenance.
-Advisor with NHC team who attends Employment Fair 2015 at the Future University.
-Team Leader for the graduation party June 2015, at Novatel Airport Hotel