Farida Mahfouz – HR MIS SPECIALIST at Vodafone Egypt

Work Experience

Oct 2021 - Present -3 yrs, 9 months

Egypt , Cairo

Oct 2020 - Oct 2021 -1 yr

Egypt , Cairo

Job Details:• Run Overtime AOP simulations and reporting (AOP Setting, All Forecasts Setting, Weekly & Monthly tracking tools, Monthly Accruals, Enhancement Projects and Simulations). • Track and analyze the turnover and vacation consumption rates all year long. • Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics. • Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement. • Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs. • Identify service delivery and process improvement opportunities in the assigned process. • Manage escalation and takes ownership for ultimate issue resolution.

Jul 2019 - Oct 2020 -1 yr, 3 months

Egypt , Cairo

Job Details:• Support Commercial function with performance reporting against established KPIs. • Develop on-demand reports and Scorecards delivering improved agility through ease of access and enhanced visualization. • Collate and format large and complex sets of data across multiple channels, customers and sales areas. • Analyze promotion and New Product Development activity effectiveness to monitor return on investment and identify opportunities for improvement and customization by Channel, Customer and/or Sales Territory. • Assist with field sales execution and compliance reporting as well as survey initiatives • Present insights and recommendations to Sales Leadership team on a monthly basis • Assist with back-end management of Field Sales, ensuring data completion and accuracy