FE

farida elnemery

Customer Support Representative

Cairo, Egypt

Work Experience

  • Customer Support Representative

    Concentrix

    Feb 2025 - Apr 2025 -2 months

    Egypt

    • Job Details:Provided exceptional customer service for Airbnb guests and hosts, assisted with inquiries, booking issues, and general support while handling customer concerns. Strengthened problem-solving skills and managed customer expectations effectively in a fast-paced environment.

  • Marketing Specialist

    Nine Two Nine Specialty Coffee

    Feb 2024 - Feb 2025 -1 yr

    Egypt

    • Job Details:Led the marketing campaign for the launch of the new 929 specialty coffee location, Cloud 9, driving strong initial customer engagement and footfall. Boosted social media engagement rate, achieving a remarkable increase in interaction and brand visibility. Developed and executed a strategic social media content plan that grew the follower base. Managed successful influencer campaigns, collaborating with renowned influencers, resulting in higher sales and increased brand awareness. Organized and executed high-profile events, enhancing brand engagement and customer experience.

    • Education

    • Bachelor's Degree in Economics

      University of Paris 1 Pantheon-Sorbonne

      Jan 2019 - Jan 2023 - 4 yr

    Skills

    • Brand Management
    • Content Marketing
    • Market Research & Analysis
    • social media marketing
    • Emotional intelligence (EQ)
    • Critical Thinking
    • problem-solving skills

    Languages

    • English

      Beginner

    • French

      Beginner
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