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Farid Medhat El Ghatwary

Contact center agent at cib

Faisal, Giza, Egypt

Work Experience

  • Senior IT service deskFull Time

    Kyndryl

    Sep 2021 - Present -3 yrs, 10 months

    Egypt , Giza

    • Job Details:-Providing L1 & L1.5 support to clients and other team members. -Handling critical outages, Major issues and changes with different departments of the company. -Analyzing data samples of the operation to determine performance and new additions. -Quality analysis of team's performance on call, emails and self-service. -Handling VIP cases and Escalations. -Supporting the new joiners and training when needed. -Managed to be available 24 hours as a backup whenever needed.
  • IT - Service DeskFull Time

    IBM

    Jul 2019 - Present -6 yrs

    Egypt , Giza

    • Job Details:-Responsible for providing 24*7 Remote Technical support through problem determination and identifications as Level of support via different channels (Calls and Emails). -Technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. -Partner with computer operators to help clients effectively deal with problems related to the operations environment.
  • Contact center agentFull Time

    cib

    Nov 2018 - Present -6 yrs, 8 months

    Egypt

    • Technical support specialistFull Time

      TE Data

      Oct 2018 - Nov 2018 -1 month

      • Education

        • BS in Computer Science

          Misr University for Science and Technology (MUST)

          Jan 2014 - Jan 2018 - 4 yr

        • High School - Thanaweya Amma

          Hossam el deen

          Jan 2014 

        Achievements

        Data analyst nano degree from udacity.

        Skills

        • Microsoft Office
        • HTML
        • CSS
        • JavaScript
        • Core PHP
        • jQuery
        • Microsoft Visual Studio
        • MySQL
        • Python
        • C
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        Languages

        • Arabic

          Fluent
        • English

          Advanced
        • French

          Intermediate
        • German

          Beginner
        • Spanish

          Beginner
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