profile-img

Farha Nasrallah Mohamed

Call Center Agent at Ava Mina Group AMG

Mokattam, Cairo, Egypt

Work Experience

  • Quality Assurance CoordinatorFull Time

    Instashop

    Feb 2024 - Present -1 yr, 5 months

    Egypt , Cairo

    • Job Details:• Answering customer inquiries via phone, email, and chat in a professional and courteous manner • Resolving issues related to billing, delivery, and product quality • Escalating issues to the appropriate department or manager when necessary • Staying up-to-date on company policies and procedures to provide accurate information to customers
  • CollectorFull Time

    Ava mina group

    Jul 2023 - Present -2 yrs

    • TelesalesFull Time

      Mazaya Group

      May 2022 - Jul 2022 -2 months

      • Call Center AgentFull Time

        Ava Mina Group AMG

        Feb 2022 - Present -3 yrs, 5 months

        Egypt , Cairo

        • Education

          • College Diploma in Language

            Cairo University (CU)

            Jan 2018 - Jan 2022 - 4 yr

          • High School - Thanaweya Amma

            Aliaa Private Schools

            Jan 2017 

          Activities

          • Tennis player at E-zee sports club

            Student Activity

            Jul 2010 - Present -15 yrs

          Achievements

          Over my years in working as a customer service i gained a lot of experience and transforble skills and when i can give the customer what he already need i feels comfortable and i always put the customer satisfactions and needs Frist and i'm so glad about what i reached now in work. I am a flexible and experienced at custumer care with excellent time management skills. I am a good communicator with proven inter personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled In dealing with problems in a resourceful and negotiating manner to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges.

          Skills

          • English Education
          • Microsoft Applications
          • Inbound Calls
          • Outbound Calls
          • Communication skill
          • Customer Support
          • Presentations
          • Negotiation
          • Soft Skills
          • Customer Care
          View More

          Languages

          • Arabic

            Fluent
          • English

            Advanced
          • Spanish

            Intermediate

          Training & Certifications

          • English course

            Britch council·2019
          • HR

            La scola viva·2018
          Share this Profile