
Farha Nasrallah Mohamed
Call Center Agent at Ava Mina Group AMG
Mokattam, Cairo, EgyptWork Experience
Quality Assurance CoordinatorFull Time
- Job Details:• Answering customer inquiries via phone, email, and chat in a professional and courteous manner • Resolving issues related to billing, delivery, and product quality • Escalating issues to the appropriate department or manager when necessary • Staying up-to-date on company policies and procedures to provide accurate information to customers
Education
College Diploma in Language
Cairo University (CU)Jan 2018 - Jan 2022 - 4 yr
High School - Thanaweya Amma
Aliaa Private SchoolsJan 2017
Activities
Tennis player at E-zee sports club
Student Activity
Jul 2010 - Present -15 yrs
Achievements
Over my years in working as a customer service i gained a lot of experience and transforble skills and when i can give the customer what he already need i feels comfortable and i always put the customer satisfactions and needs Frist and i'm so glad about what i reached now in work. I am a flexible and experienced at custumer care with excellent time management skills. I am a good communicator with proven inter personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled In dealing with problems in a resourceful and negotiating manner to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges.
Skills
- English Education
- Microsoft Applications
- Inbound Calls
- Outbound Calls
- Communication skill
- Customer Support
- Presentations
- Negotiation
- Soft Skills
- Customer Care
Languages
Arabic
FluentEnglish
AdvancedSpanish
Intermediate
Training & Certifications
English course
Britch council·2019HR
La scola viva·2018