farh cherif

Quality controlFull Time

• Job Details:Reviewed customer applications for credit cards, ensuring compliance with bank policies and documentation standards Created and maintained Excel sheets to track sales agents’ approval rates Collaborated with sales teams to improve accuracy and approval metrics Supported backend administrative tasks related to quality tracking and performance

Community ManagerFull Time

• Job Details:Managed direct communication and engagement across multiple brand accounts including Hokair, UPEI, Sewedy Electric, CG Foodie, and Beymen Handled scheduling, posting, and client feedback responses across social media platforms Provided clear reporting and updates to the agency team regarding customer sentiment and engagement

Call Center AgentFull Time

• Job Details:Handled high-volume customer service calls and resolved issues leading to potential cancellations Logged and tracked complaints with follow-up procedures and internal escalation when necessary Maintained professionalism and empathy in high-stress customer interactions