fares mohamed

it support specialist at savola group

Alexandria, Egypt

savola group

Jun 2024 - Present -1 yr, 1 month

Egypt

Job Details:installing and configuring computer hardware, software, systems, networks, printers, and scanners. monitoring and maintaining computer systems and networks. serve as the first contact with customers who need technical assistance via the phone or email. troubleshoot, diagnose, and resolve technical hardware and/or software issues. provide quick resolution and excellent customer service. redirect unresolved issues to the next level of support. maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.

coca-cola egypt

Egypt

Job Details:provided technical support for users across departments, focusing on network troubleshooting and performance optimization. installed, configured, and maintained network equipment including switches, routers, and access points. monitored network connectivity, performed diagnostics, and resolved lan/wan issues. assisted in setting up and managing user accounts, permissions, and email systems. supported hardware/software issues including printers, windows systems, and microsoft office.