Farah Yehia Elshenety
former customer care agent at vodafoneUK
San Stefano, Alexandria, EgyptWork Experience
customer care agentFull Time
VIS - Vodafone UK account
Aug 2016 - Feb 2017 -6 months
Egypt , Alexandria
- Job Details:Enthusiastic call center agent, seeking to leverage proven customer service skills for Vodafone UK. Provided excellent customer satisfaction both in person and on the phone, as a call center representative taking inbound and making outbound calls. (billing and customer care department) assisting customers with any bill inquiry; adding or removing extra services.
teacher assistantInternship
Nursery
Jun 2012 - Aug 2012 -2 months
Egypt , Alexandria
- Job Details:-Observe each child to help them improve their social competencies and build self-esteem -Maintain a clean and tidy classroom consistent with health and safety standards -Encourage children to interact with each other and resolve occasional arguments -Organize nap and snack hours and supervise children to ensure they are safe at all times -Develop a careful and creative program suitable for preschool children
Education
High School - American diploma
Elias college - american diplomaJan 2018
Languages
Arabic
FluentEnglish
FluentFrench
Advanced
Training & Certifications
graphic design concepts
new horizons·2018Diplôme d’Études en Langue Française DELF B2
;cadre européen commun de référence pour les langues/ Diplôme d’Études en Langue Française·2013