Basic Info

Nashwa Farah

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service representative/Admin (intern) at Creative Seer

Experience Details

Customer Service representative/Admin (intern)

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Creative Seer

Cairo, Egypt

1-10 employees

Marketing and Advertising

N/A

Apr 2016 to Jun 2016 (2 months)
Telesales/temporary project at American Chamber of Commerce

Experience Details

Telesales/temporary project

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

American Chamber of Commerce (multinational)

Cairo, Egypt

101-500 employees

Business Services - Other

www.amcham.org.eg

Nov 2015 to Nov 2015 (1 month)
Customer Service Represntitive at Centro Global Solutions

Experience Details

Customer Service Represntitive

Customer Service/Support

Experienced (Non-Manager)

*Communicate with potential customers in U.S
*Educate them about our products and services over the phone.
*Meeting the company's targets.


Company Details

Centro Global Solutions

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring , Telecommunications

http://centroglobalsolutions.com/

Feb 2013 to May 2015 (2 years 2 months)
Contact Centre Represntitive at Teleperformance Egypt,Expedia.ca

Experience Details

Contact Centre Represntitive

Customer Service/Support

Experienced (Non-Manager)

Arranging flights, insurance and accommodation.
Using a booking system to secure holidays.
Collecting and processing payments..
Advising clients on travel arrangements.
Sending out tickets to clients.
Keeping clients up to date with any changes.


Company Details

Teleperformance Egypt,Expedia.ca (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Mar 2012 to Nov 2012 (8 months)
Traniee at BME Global Ltd - London | Cairo | Jeddah

Experience Details

Traniee

Marketing/PR/Advertising

Entry Level

N/A


Company Details

BME Global Ltd - London | Cairo | Jeddah (multinational)

Cairo, Egypt

101-500 employees

Hospitality/Hotels

N/A

Nov 2011 to Nov 2011 (1 month)
International Account Advisor at Vodafone,UK

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

*Handle customer inquiries completely and accurately.
*Resolve customer complaints and problems for ultimate customer satisfaction
.


Company Details

Vodafone,UK (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

www.vodafone.co.uk

Jul 2010 to Oct 2010 (3 months)

Education

BA in Sociology

Education Details

BA

Sociology

Ain Shams University, Egypt

C / Good / 65 - 75%

Human rights,statistics,philosophy,anthropology

N/A

Ain Shams University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Peter School

Egypt

2003

Not specified

N/A

Saint Peter School
2003

Certifications

TOFEL
Aug 2007

Certificate details

TOFEL

Aug 2007

500 out of 600

N/A

N/A

AinShams University

N/A

Training and Courses

Training/Course Details

Human Resources Management

Aug 2010

Cambridge Training Centre

N/A

Training/Course Details

IELTS

Nov 2016

British Council

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

American Chamber Of CommerceArabicBME Global Ltd - London | Cairo | JeddahBusiness Services - OtherConsumer ServicesContact Centre RepresntitiveCustomer ServiceCustomer Service RepresntitiveCustomer Service Representative/AdminCustomer-orientedDetails-orientedEnglishHR TraineeHard WorkerHospitalityHotelsHuman Resources ManagementICDLIELTSInitiativeInternational Account AdvisorMarketingMarketing And AdvertisingMicrosoft ExcelMicrosoft WordNatureOffshoringOrganizerOutsourcingSociologySupportTOFELTelecommunicationsTeleperformance Egypt,Expedia.caTelesales/temporary ProjectTranieeVodafone,UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

ICDL

ICDL

: Advanced

: High

:

Less than 1 year

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

HR Trainee

HR Trainee

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Initiative, Organizer, Details-oriented

Online Presence

https://eg.linkedin.com/pub/nashwa-farah/57/783/243

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