Farah Abdelghany Muhammed

Quality Assurance AnalystFull Time

• Job Details:Reviewed staff performance through live monitoring to identify issues and optimize daily operations. Utilized a quality monitoring data management system to track team and individual performance. Prepared and analyzed internal and external quality reports for management review. Conducted calibration sessions to ensure consistency in quality assessments. Created and maintained standardized workflows and procedures. Provided recommendations for process improvements to enhance accuracy and efficiency. Gathered customer feedback to enhance NPS and communicated insights to the company. Addressed challenges in attracting, retaining, and converting dissatisfied customers into loyal clients.