profile-img

Farah Abdelghany Muhammed

Quality assurance specialist

Mokattam, Cairo, Egypt

Work Experience

  • Quality Assurance AnalystFull Time

    Mrsool

    Jul 2024 - Present -1 yr

    Egypt , Cairo

    • Job Details:Reviewed staff performance through live monitoring to identify issues and optimize daily operations. Utilized a quality monitoring data management system to track team and individual performance. Prepared and analyzed internal and external quality reports for management review. Conducted calibration sessions to ensure consistency in quality assessments. Created and maintained standardized workflows and procedures. Provided recommendations for process improvements to enhance accuracy and efficiency. Gathered customer feedback to enhance NPS and communicated insights to the company. Addressed challenges in attracting, retaining, and converting dissatisfied customers into loyal clients.
  • Quality Assurance AnalystFull Time

    Vodafone Egypt

    Mar 2024 - Jun 2024 -3 months

    Egypt , Cairo

    • Education

      • Bsc Petroleum Geophysics in Faculty of Sience

        Ain Shams University (ASU)

        Jan 2013 - Jan 2017 - 4 yr

      • High School - Thanaweya Amma

        Millennium Language School

        Jan 2013 

      Skills

      • Data Analysis
      • SQL

      Languages

      • English

        Advanced
      • Russian

        Advanced
      • French

        Intermediate

      Training & Certifications

      • Yard trip

        Halliburton Training Centre·2015
      • Training

        PetroAmir Petroleum Company·2015
      • Training

        Badr El-Din Petroleum Company·2015
      • Ultimate Seismic guide

        Ain Shams University·2015
      • Ultimate seismic guide

        EAGE ASUSC·2015
      • Oil Cycle from exploration to operations

        Ain Shams University·2015
      • Oil Cycle from Exploration to Operations

        EAGE ASUSC·2015
      • G&G workshop

        Ain Shams University·2015
      • G&G workshop

        AAPG ASUSC·2015
      • Training

        Halliburton training centre ·2014
      • Training

        PetroGulf Misr Petroleum Company·2014
      Share this Profile