Basic Info
Farah Ezz Elarab
5 years
Giza, Egypt
Bachelor's Degree
Manager
Work Experience
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Relationship Manager at Bayt.com
Experience DetailsRelationship Manager Sales/Retail Manager We promote offers, resell new offers, show demos for customers, help them with all they need beginning of showing the packages, having a demo case, selling the product, helping with activating the package, helping with the filtration, renewing the packages, and maintaining a long good relationship with the customers. Company DetailsBayt.com (multinational) Cairo, Egypt 11-50 employees Recruitment and Staffing www.bayt.com
Jul 2016 to present (1 year)
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Senior sales and customer service at CIB
Experience DetailsSenior sales and customer service Banking Experienced (Non-Manager) helping and assisting customers through all the products of the bank, doing account survys, doing mathmaical calculation to assist the customers, cross and over selling the products, doing all account transactions. Company DetailsCIB Giza, Egypt, Egypt More than 1000 employees Banking www.cibeg.com
Mar 2015 to Jul 2016 (1 year 4 months)
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Technicial Support Advisor at Vodafone VIS
Experience DetailsTechnicial Support Advisor Customer Service/Support Experienced (Non-Manager) Handling customers inquires regarding any issues with internet or network on their smart phones and modems, USB sticks, MIFI and other smart devices connected with a Vodafone sim card, we are serving the Irish customers and handling everything regarding their accounts and network issues in their areas Company DetailsVodafone VIS (multinational) gizah, Egypt N/A Consumer Services N/A
Jun 2012 to Feb 2015 (2 years 8 months)
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Airline Ticketing at Expedia
Experience DetailsAirline Ticketing Customer Service/Support Entry Level Do online ticketing on saber system to the customers in Canada to do vacancies all over the world handling the vacancy from A to Z from taking the plane to the hotel and getting back home. Company DetailsExpedia (multinational) Giza, Egypt 51-100 employees Airlines/Aviation N/A
Mar 2012 to Jun 2012 (3 months)
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Customer service representative at Stream
Experience DetailsCustomer service representative Customer Service/Support Experienced (Non-Manager) Helping customers with their inquires regarding their satellite radios and billing inquires, used to handle everything on the customers accounts from A to Z, listening carefully also marketing our new products Company DetailsStream (multinational) gizah, Egypt 101-500 employees Consumer Services N/A
Jul 2011 to Feb 2012 (7 months)
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Trainee: Customer Service (intern) at ABC bank ; NSGB bank; EDBR bank
Experience DetailsTrainee: Customer Service (intern) Customer Service/Support, Banking Student Dealing with customers and providing the banking servcies Company DetailsABC bank ; NSGB bank; EDBR bank Giza, Egypt 1-10 employees Banking, Financial Services N/A
Jun 2008 to Aug 2009 (1 year 2 months)
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Education
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Bachelor's of Arts in Economics and Politicial science
Education DetailsBachelor's of Arts Economics and Politicial science Cairo University, Egypt B / Very Good / 75 - 85% Macro Economics Micro Economics Statistics Economic Development Mathmatical Economics Have been to a minor study through management and liked to attend some courses in political science Cairo University
2008 - 2011
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High School - Thanaweya Amma
High School DetailsThanaweya Amma British Acadamy "Hafer Elbaten" Egypt 2007 A / Excellent / 85 -100% N/A British Acadamy "Hafer Elbaten"
2007
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Certifications
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Berlitiz English
Aug 2010
Certificate detailsBerlitiz English Aug 2010 92% out of 100% N/A N/A Berlitiz corporte operations projects unit A scholarship course i was promoted to by my faculty for English |
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HR
Aug 2016
Certificate detailsHR Aug 2016 3.56 out of 4 N/A N/A AUC
Got an excellent degree in the HR course |
Training and Courses
Training/Course DetailsData and Sound EDU course Aug 2011 EDU and Minsitery of mass communication A scholarship course in Data and Sound from the EDU centre in Egypt and the ministery of mass communication |
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Mini MBA at MBA modules
Aug 2014
Training/Course DetailsMini MBA Aug 2014 MBA modules Having the 6 modules for the Mini MBA will finish my course by next August |
Last update more than 6 months ago.
Profile Skills and Keywords
AdaptiveAirline TicketingAirlinesArabicAviationBankingBanking And Business DevelopmentBayt.comBerlitiz EnglishBooksBusiness DevelopmentCommunicatorConsumer ServicesCustomer ServiceCustomer Service RepresentativeData And Sound EDU CourseEconomics And Politicial ScienceEnglishExpediaFinancial ServicesFlexibleFrenchHRHard WorkerMicrosoft ExcelMicrosoft PowerpointMicrosoft WordMini MBAMusicPlannerRecruitment And StaffingRelationship ManagerRetailSalesSenior Sales And Customer ServiceSportsStreamSupportTeam PlayerTechnicial Support AdvisorTrainee: Customer ServiceTrainee: International RelationsVodafone VISSelf-assesed Skills
Tools and Technologies
Microsoft word
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Microsoft Excel
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Microsoft powerpoint
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Fields of Expertise
sales
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banking and business development
banking and business development
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Trainee: Customer Service
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Trainee: International Relations
Trainee: International Relations
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Key Skills
Planner, Communicator, Hard worker, Flexible / Adaptive, Team PlayerOnline Presence
