Basic Info

Farah Ezz Elarab

5 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Relationship Manager at Bayt.com

Experience Details

Relationship Manager

Sales/Retail

Manager

We promote offers, resell new offers, show demos for customers, help them with all they need beginning of showing the packages, having a demo case, selling the product, helping with activating the package, helping with the filtration, renewing the packages, and maintaining a long good relationship with the customers.


Company Details

Bayt.com (multinational)

Cairo, Egypt

11-50 employees

Recruitment and Staffing

www.bayt.com

Jul 2016 to present (5 months)
Senior sales and customer service at CIB

Experience Details

Senior sales and customer service

Banking

Experienced (Non-Manager)

helping and assisting customers through all the products of the bank, doing account survys, doing mathmaical calculation to assist the customers, cross and over selling the products, doing all account transactions.


Company Details

CIB

Giza, Egypt, Egypt

More than 1000 employees

Banking

www.cibeg.com

Mar 2015 to Jul 2016 (1 year 4 months)
Technicial Support Advisor at Vodafone VIS

Experience Details

Technicial Support Advisor

Customer Service/Support

Experienced (Non-Manager)

Handling customers inquires regarding any issues with internet or network on their smart phones and modems, USB sticks, MIFI and other smart devices connected with a Vodafone sim card, we are serving the Irish customers and handling everything regarding their accounts and network issues in their areas


Company Details

Vodafone VIS (multinational)

gizah, Egypt

N/A

Consumer Services

N/A

Jun 2012 to Feb 2015 (2 years 8 months)
Airline Ticketing at Expedia

Experience Details

Airline Ticketing

Customer Service/Support

Entry Level

Do online ticketing on saber system to the customers in Canada to do vacancies all over the world handling the vacancy from A to Z from taking the plane to the hotel and getting back home.


Company Details

Expedia (multinational)

Giza, Egypt

51-100 employees

Airlines/Aviation

N/A

Mar 2012 to Jun 2012 (3 months)
Customer service representative at Stream

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

Helping customers with their inquires regarding their satellite radios and billing inquires, used to handle everything on the customers accounts from A to Z, listening carefully also marketing our new products


Company Details

Stream (multinational)

gizah, Egypt

101-500 employees

Consumer Services

N/A

Jul 2011 to Feb 2012 (7 months)
Trainee: Customer Service (intern) at ABC bank ; NSGB bank; EDBR bank

Experience Details

Trainee: Customer Service (intern)

Customer Service/Support, Banking

Student

Dealing with customers and providing the banking servcies


Company Details

ABC bank ; NSGB bank; EDBR bank

Giza, Egypt

1-10 employees

Banking, Financial Services

N/A

Jun 2008 to Aug 2009 (1 year 2 months)

Achievements


member of SENCRO 2011 Scholarship in EDU Egypt Attending HR in AUC

Education

Bachelor's of Arts in Economics and Politicial science

Education Details

Bachelor's of Arts

Economics and Politicial science

Cairo University, Egypt

B / Very Good / 75 - 85%

Macro Economics Micro Economics Statistics Economic Development Mathmatical Economics

Have been to a minor study through management and liked to attend some courses in political science

Cairo University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

British Acadamy "Hafer Elbaten"

Egypt

2007

A / Excellent / 85 -100%

N/A

British Acadamy "Hafer Elbaten"
2007

Certifications

Berlitiz English
Aug 2010

Certificate details

Berlitiz English

Aug 2010

92% out of 100%

N/A

N/A

Berlitiz corporte operations projects unit

A scholarship course i was promoted to by my faculty for English

HR
Aug 2016

Certificate details

HR

Aug 2016

3.56 out of 4

N/A

N/A

AUC

Got an excellent degree in the HR course

certificate available upon request

Training and Courses

Training/Course Details

Data and Sound EDU course

Aug 2011

EDU and Minsitery of mass communication

A scholarship course in Data and Sound from the EDU centre in Egypt and the ministery of mass communication

Training/Course Details

Mini MBA

Aug 2014

MBA modules

Having the 6 modules for the Mini MBA will finish my course by next August

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAirline TicketingAirlinesArabicAviationBankingBanking And Business DevelopmentBayt.comBerlitiz EnglishBooksBusiness DevelopmentCommunicatorConsumer ServicesCustomer ServiceCustomer Service RepresentativeData And Sound EDU CourseEconomics And Politicial ScienceEnglishExpediaFinancial ServicesFlexibleFrenchHRHard WorkerMicrosoft ExcelMicrosoft PowerpointMicrosoft WordMini MBAMusicPlannerRecruitment And StaffingRelationship ManagerRetailSalesSenior Sales And Customer ServiceSportsStreamSupportTeam PlayerTechnicial Support AdvisorTrainee: Customer ServiceTrainee: International RelationsVodafone VIS

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Intermediate

Tools and Technologies

Microsoft word

Microsoft word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Microsoft powerpoint

Microsoft powerpoint

: Intermediate

: High

:

1-3 years

Fields of Expertise

sales

sales

: Advanced

: High

:

3-5 years

banking and business development

banking and business development

: Advanced

: High

:

3-5 years

Trainee: Customer Service

Trainee: Customer Service

: Intermediate

: High

:

Less than 1 year

Trainee: International Relations

Trainee: International Relations

: Intermediate

: High

:

Less than 1 year

Key Skills

Planner, Communicator, Hard worker, Flexible / Adaptive, Team Player

Online Presence

www.facebook.com/farahezzelarab

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