Farah Khaled

Service Delivery Manager

• Job Details:Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary. Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. Developing a deep understanding of projects to gain insights into the scope of service delivery. Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

Guest Experience Manager

• Job Details:Responsible for responding to all reviews sent by guests and analyzing the results and producing reports for the hotel team. Responsible for the learning & development of hotel teams in regard to guest experience. Managing all reviews and social media feedback from guests.

Chairman Assistant

• Job Details:Act as a liaison and provide support to the board of directors. Arrange and handle all logistics for the board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes. Update regulations set in bylaws regarding board matters.