farah hani

Work Experience

Quality Assurance AnalystFull Time
Jun 2024 - Present -1 yr, 1 month
Egypt , Cairo
- Job Details:• Conducting monthly calibration sessions with QA team, team leaders and stakeholders to ensure consistency and accuracy and alignment in evaluation. • Identifying root causes of recurring service issues, contributing to updates in scorecards, communication guidelines, and quality benchmarks.
Travel AdvisorFull Time
Jan 2024 - Jun 2024 -5 months
Egypt , Cairo
- Job Details:•Delivered expert travel planning services to an average of 50+ clients daily, resulting in a 95% customer satisfaction rate. • Recognized for top-tier service quality with “Customer Hero” badge.

MMS

Aug 2022 - Jan 2024 -1 yr, 5 months

Egypt , Giza

Job Details:Continuously checking performance for quality assurance according to strict guidelines, resolved issues quickly to maintain productivity goals and coaching those who fail to follow the guidelines. Holding weekly meetings with stakeholders to update on progress toward compliance goals.

REI

Jul 2021 - Aug 2022 -1 yr, 1 month

Egypt , Giza

Job Details:Was in charge of arranging client's meetings, scheduling their appointments and responding to e-mails. Was responsible for getting deals and offers for the client.

Jan 2021 - Jul 2021 -6 months

Egypt , Giza

Job Details:Cold called home owners to see if they were interested in selling their properties, offer them our assistance, show them the privileges that we can offer them and collected information about the property in case they were interested.