FE

farah elhout

Customer Information Officer at Arab Bank

Cairo, Egypt

Work Experience

  • Customer Information OfficerFull Time

    Arab Bank

    Apr 2016 - Present -9 yrs, 3 months

    Egypt

    • Job Details:Fulfilling customer needs with proper bank`s products, handling their requests and responsible for custody items.
  • Retail Credit AnalystFull Time

    Arab bank

    Mar 2011 - Feb 2014 -2 yrs, 11 months

    Egypt , Cairo

    • Job Details:• Analyze retail loans and credit cards requests in compliance with policies, procedures and operational risk framework, as well as following up pending issues with branches and other concerned departments. • Reviewing and analyzing documents against our credit policy, with the goal of getting the loan for an underwriting decision. • Determine if a client will be able to meet financial obligation to pay back a loan.
  • Customer Relationship OfficerFull Time

    Arab Bank

    May 2010 - Mar 2011 -10 months

    Egypt , Cairo

    • Job Details:Respond to customer questions and concerns, solving their problems, and cross selling bank’s products through explaining the benefit of separate or combined services .
  • Education

    • Bachelor's Degree in Economic

      Cairo University (CU)

      Jan 2009 

    Skills

    • Credit Analysis
    • Customer Service
    • Good Communication skills
    • Team Work

    Languages

    • English

      Fluent
    • French

      Intermediate
    Share this Profile