Farah Abou Elkheir

Operation Manager

• Job Details:Lead and mentor a dynamic operations team within the production house, ensuring alignment with the agency’s creative vision, project timelines, and performance benchmarks. Establish measurable objectives, deliver constructive input regularly, and manage progress reviews to maintain momentum and ensure excellence. Ensure timely, professional responses to client inquiries and production challenges, maintaining top-tier service and satisfaction throughout fast-paced project cycles. Negotiate, finalize, and oversee contracts with clients and freelancers, ensuring compliance with agency policies, legal standards, and project scopes. Continuously assess production and agency operations, implementing systems and best practices that streamline workflows, reduce turnaround time, and optimize resource use. Act as a key point of contact for clients, managing clear, prompt communication via digital platforms and messaging tools to ensure expectations are consistently met. Lead the planning and execution of internal and client-facing projects, ensuring all deliverables meet creative standards, are on time, and stay within budget. Partner with creative, production, and post-production teams to ensure cohesive execution and alignment across departments from concept through delivery.

Operation Manager

• Job Details:Lead, mentor, and develop a team of operations professionals, ensuring all team members are aligned with organizational goals and performance expectations. Set clear performance goals, provide regular feedback, and conduct performance reviews to drive high performance within the team. Ensure the team responds quickly and effectively to client inquiries and operational issues, maintaining high levels of customer satisfaction. Finalized all contracts with clients and vendors, ensuring compliance with company policies and legal requirements. Oversee the planning and execution of training programs, ensuring all logistical aspects are handled efficiently and effectively. Identify opportunities for process improvements, implementing best practices to enhance operational efficiency and reduce costs. Maintain effective communication channels with clients through email and WhatsApp, ensuring prompt responses to inquiries. Oversee special projects from planning through execution, ensuring they are completed on time and within budget. Collaborate with various departments to ensure seamless operations and alignment.

Senior Account Manager | Head of Accounts

• Job Details:Developed comprehensive strategic plans tailored to various industries and marketing funnels, resulting in effective lead generation. Designed, implemented, and optimized multi-platform social media campaigns through compelling copywriting and content editing. Directed and launched over 200 campaigns with an average ROI of 40%. Led and managed a team of nine full-time creative professionals, fostering collaboration and high-quality output. Served as the key agency liaison for clients, ensuring exceptional service delivery and consistent client satisfaction. Maintained strong, ongoing relationships with current clients by meeting and exceeding expectations. Spearheaded content marketing strategies to boost community engagement, leading to higher interaction rates and viral profile growth. Defined and set annual marketing strategies and budgets to align with business goals and client needs. Developed and managed digital channels to deliver a full-funnel marketing approach based on specific client KPIs.