farag hamdy abo-zaid

customer care agentFull Time

• Job Details:• Responding to customer inquiries via phone and email regarding medical insurance coverage and claims. • Providing accurate information and assistance to insured members, healthcare providers, and partners. • Handling complaints and resolving issues in a timely and professional manner. • Logging and documenting all customer interactions in the system. • Coordinating with internal departments to ensure customer satisfaction and case resolution. • Maintaining up-to-date knowledge of insurance policies, procedures, and benefits.

Research AnalystFull Time

• Job Details:Conducting thorough research and analysis on various topics to gather insights and data. Designing and implementing research methodologies to address specific problems. Collecting, analyzing, and interpreting data to support decision-making processes. Writing and presenting research findings clearly and concisely to stakeholders

Customer Support RepresentativeFull Time

• Job Details:managed inquiries, provided support, and resolved customer issues. delivered technical assistance & ensured high customer satisfaction.