Fara Khan

Customer Support Representative

• Job Details:Provide prompt and friendly support to customers via chat, phone, and email from a remote location. Resolve customer queries related to orders, returns, refunds, and product information with empathy and accuracy. Maintain high levels of customer satisfaction through professional communication and problem-solving skills. Use internal tools to navigate and update customer accounts, ensuring seamless service. Meet performance goals in areas such as quality, productivity, and schedule adherence while working independently.

Customer Support Representative

• Job Details:Serve as the first point of contact for customers, providing timely and courteous support through calls, emails, and chats. Handle inquiries related to personal loans, EMIs, payment schedules, and account details with clarity and professionalism. Resolve customer concerns quickly while ensuring a seamless and satisfying service experience. Maintain accurate records of customer interactions and transactions using internal CRM tools. Achieve daily service targets, contributing to overall customer satisfaction and business goals. Stay updated on Bajaj Finance products, policies, and digital platforms to guide customers effectively.