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Fandi Ahmad
IT Service Desk at BMC Helix
Jakarta, IndonesiaWork Experience
BMC Helix
Aug 2024 - Present -11 months
Indonesia
- Job Details:Receive, log, validate and diagnose client requests, applying agreed service level agreements leveraging standard tools, platforms, and processes. Provide first call resolution, build knowledge articles, and provide timely updates to clients. Work closely with resolver groups and produce breach and aging reports for tickets.
Wipro Technologies
Sep 2023 - Dec 2023 -3 months
Indonesia
- Job Details:Receive, log, validate and diagnose client requests, provide first call resolution, and work closely with resolver groups. Produce breach and aging reports for tickets and identify gaps in processes.
B3Networks
Apr 2022 - Apr 2023 -1 yr
Malaysia
- Job Details:Ensure product or service functionality, perform troubleshooting, provide solutions, and educate customers about products. Coordinate use cases with internal teams.
Customer Support Representative
Concentrix Technologies
Apr 2020 - Apr 2022 -2 yrs
Indonesia
- Job Details:Answer incoming calls and emails, provide professional service assistance, identify customer requirements, and handle customer complaints.
Education
Bachelor's Degree in English Literature
University Muslim of Indonesia