Fajr Essam

Telesales Agent at CIB Bank

Cairo, Egypt

Samsung

Jan 2025 - Present -5 months

Egypt

Job Details:Actively promote and sell Samsung smartphones and related products to a wide range of customers. Deliver high-level product knowledge and technical support to enhance the customer experience. Consistently meet and exceed sales targets through effective communication and product presentation. Maintain up-to-date knowledge of the latest Samsung mobile technologies and market trends. Collaborate with team members to optimize in-store displays and drive customer engagement.

CIB Bank

Jun 2024 - Present -1 yr

Egypt

Job Details:Present financial products to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share. Initiate efficiently and professionally new customer accounts to increase revenues. Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures. Prepare sales reports to advise telesales supervisor stating sales progress in order to support further decision making. Attend regular meetings with telesales supervisor to review weekly/daily/monthly sales activities, progress on goals, and status of prospective customer.

Etisal International

Egypt

Job Details:Manage large amounts of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way.