Faizan Abbasi

IT Specialist

• Job Details:Provided comprehensive IT support to ensure smooth operations across hardware, software, and network infrastructure. Managed and maintained local servers, user accounts, network configurations, and security protocols. Handled the setup, installation, configuration, and troubleshooting of workstations, printers, routers, and enterprise applications. Delivered first- and second-level support to local and remote users, resolving technical issues through ticketing systems and on-site assistance. Supported ERP, CRM, and custom enterprise software integrations. Implemented system upgrades and patches with minimal downtime.

System Support Engineer (OG-2)

• Job Details:Provided day-to-day technical support for core banking applications, user systems, and branch IT infrastructure. Monitored, diagnosed, and resolved hardware, software, and network issues. Installed, configured, and maintained desktops, laptops, printers, and peripheral devices. Supported core banking system operations and ensured timely troubleshooting of transaction-related issues. Collaborated with the IT infrastructure team to manage domain services and user provisioning.

IT Support Officer

• Job Details:Provided on-site and remote IT support for MCB bank branches. Diagnosed and resolved hardware, software, and network issues. Installed, configured, and maintained core banking software. Monitored system performance and conducted regular checks.