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faiza Abdelmoez gabbas

Team leader

Faisal, Giza, Egypt

Work Experience

  • Team leaderFull Time

    Wasla

    May 2006 - Jul 2016 -10 yrs, 2 months

    Egypt , Cairo

    • Job Details: Handling customers calls to responds regarding the maintenance&repair of their products.  Handling customer’s inquiries, requests and complaints.  Coordinating with the service center & the account manager.  Continually maintain working knowledge of all the account updates.  Preparing and analysis account reports daily.  Responsible of Headcount & HR tasks.

  • Team leaderFull Time

    Wasla outsourcing

    May 2006 - Jul 2016 -10 yrs, 2 months

    Egypt , Cairo

    • Job Details: Handling customers calls to responds regarding the maintenance repair of their products.  Handling customer’s inquiries, requests and complaints.  Coordinating with the service center & the account manager.  Continually maintain working knowledge of all the account updates.  Preparing and analysis account reports daily.  Responsible of Headcount & HR tasks.

    • Education

    • pass in faculty of commerce

      Cairo University (CU)

      Jan 2000 - Jan 2004 - 4 yr

    • High School - Thanaweya Amma

      ام الابطال الثانوية

      Jan 2000 

    Skills

    • Team Leadership
    • Financial Data Analysis

    Languages

    • Arabic

      Fluent

    • English

      Intermediate

    Training & Certifications

    • CCLS Call Center Supervisor Training Program

      YAT·2015

    • FGF ( future generation foundation )

      Cairo University ·2004
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