Faiq Kamboo

Associate Service Desk Analyst at Altera Digital Health

Altera Digital Health

Job Details:Assist doctors, nurses through calls and emails, document all troubleshooting steps in form of ticket through ServiceNow ticketing tool, escalate P1, P2, P3 priority tasks accordingly as per process in particular timeframe, provide temporary computer login access to registry nurses from AD, created new account in AD, worked upon SPAN (special announcements) sent to multiple hospitals for application downtime according to format, VPN, VMware, Citrix, Outlook all applications troubleshooting, took remote access of user's through SecureLink and remote desktop connection, took remote access of hospital display boards through HP Device Manager and restarted display boards.

Mphasis

Job Details:Respond to customer queries via inbound calls, making outbound calls when necessary to ensure proper resolution and prevent recurrence of the issue, provide step by step technical help, both written and verbal, diagnose and troubleshoot basic & advanced technical issues with help of knowledge base articles, troubleshooting mainly related to client applications and softwares, desktop/OS, end devices, VPN, VDI, Outlook also company provided smartphones and tablets as per guidelines in knowledgebase.

Bachelor's Degree in Computer Science
Ashoka Center for Business and Computer Studies (Pune University)
Jan 2019 - Jan 2022 - 3 yr
Bachelor's Degree
S.T. Patrick's Convent High School
Jan 2016 - Jan 2017 - 1 Year
Bachelor's Degree
Dr. Gujar Shubash College