Faten Aly Fahmy

Senior Compliance AnalystFull Time

• Job Details:- Extra Task: Scheduling, coordinating and organizing training sessions (Invitations, locations, materials & attendance), tracking and reporting trainings feedback; - Evaluate the financial history and financial statements of customers, with a focus toward assessing account activity and creditworthiness; - Performs analysis and investigative research from numerous internal and external sources to complete Know-Your-Customer data profiles; - Receive Customer Due Diligence (CDD) files prepared by the Administrator and perform quality assurance checks for completeness; - Liaise with business origination teams and other business units in collection of relevant Know-Your-Customer “KYC” documentation; -Screen all potential customers of the Bank against all the relevant global watch-lists for sanctions, Politically Exposed Persons (PEPs), adverse media risks, etc; - Refer all matches for further investigation and appropriate action; - Support and work with the Compliance team in the anti-money laundering and terrorist financing activities; - Assist in the identification and investigation of AML related issues and related alerts;

Back officeInternship

Customer Service RepresentativeFull Time

• Job Details:- Handles problems, and cases which are more sensitive, and beyond the competence of staff in a tactful, and diplomatic manner. - Follow up and monitor customer service staff performance to ensure quality of services rendered according to agreed service level standards. - Prepare action Plans and schedules to identify specific targets and to customer service and sales, identifying and follow up on sales techniques. - Build sustainable relationships of trust through open and interactive communication - Monitor and achieve targets to ensure fulfilling the department business plan. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Handle Fraud cases. - Follow communication procedures, guidelines and policies.