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Faten Aly Fahmy

Banking

Shorouk City, Cairo, Egypt

Work Experience

  • Senior Compliance AnalystFull Time

    HSBC Commercial Banking

    Sep 2016 - Present -8 yrs, 10 months

    Egypt , Cairo

    • Job Details:- Extra Task: Scheduling, coordinating and organizing training sessions (Invitations, locations, materials & attendance), tracking and reporting trainings feedback; - Evaluate the financial history and financial statements of customers, with a focus toward assessing account activity and creditworthiness; - Performs analysis and investigative research from numerous internal and external sources to complete Know-Your-Customer data profiles; - Receive Customer Due Diligence (CDD) files prepared by the Administrator and perform quality assurance checks for completeness; - Liaise with business origination teams and other business units in collection of relevant Know-Your-Customer “KYC” documentation; -Screen all potential customers of the Bank against all the relevant global watch-lists for sanctions, Politically Exposed Persons (PEPs), adverse media risks, etc; - Refer all matches for further investigation and appropriate action; - Support and work with the Compliance team in the anti-money laundering and terrorist financing activities; - Assist in the identification and investigation of AML related issues and related alerts;
  • Back officeInternship

    Qatar National Bank

    Aug 2015 - Sep 2015 -1 month

    Egypt , Cairo

    • Customer Service RepresentativeFull Time

      Western Union

      May 2015 - Jun 2016 -1 yr, 1 month

      Egypt , Cairo

      • Job Details:- Handles problems, and cases which are more sensitive, and beyond the competence of staff in a tactful, and diplomatic manner. - Follow up and monitor customer service staff performance to ensure quality of services rendered according to agreed service level standards. - Prepare action Plans and schedules to identify specific targets and to customer service and sales, identifying and follow up on sales techniques. - Build sustainable relationships of trust through open and interactive communication - Monitor and achieve targets to ensure fulfilling the department business plan. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Handle Fraud cases. - Follow communication procedures, guidelines and policies.
    • Customer Service and Back OfficeInternship

      Commercial International Bank

      Egypt , Cairo

      • Education

        • Faculty of Economics and Political Science in Economics

          Cairo University (CU)

          Jan 2012 - Jan 2016 - 4 yr

        • High School - Thanaweya Amma

          saint anne

          Jan 2012 

        Activities

        • Delegate at The International Conference on Global Economy

          Student Activity

          Jan 2015 - Mar 2015 -2 months

        • Delegate at Model Egyptian Stock Exchange

          Student Activity

          Jan 2014 - Mar 2014 -2 months

        • Delegate at Arabesque Workshop Cairo University

          Student Activity

          Jan 2013 - Mar 2013 -2 months

        Achievements

        I got 97% in Thanaweya Amma I got Good and Very Good in Univesity

        Skills

        • Customer Service
        • Management
        • Microsoft Office
        • Internet Research
        • financial analyse
        • Accountig
        • Adobe Flash
        • Math For Economist
        • Banking
        • Statistics
        View More

        Languages

        • French

          Fluent
        • Arabic

          Fluent
        • English

          Advanced

        Training & Certifications

        • DELF

          2010
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