Basic Info

Fady Naguib

8 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Account Manager at Al Moasher ( KSA Stock )

Experience Details

Account Manager

Sales/Retail

Manager

responsible for the daily performance and managing the team leaders and making sure all the deliverables are being made and the goals are met. Maintaining the company’s targets and requirements. Following up on the team leaders and providing the proper coaching and support.


Company Details

Al Moasher ( KSA Stock )

Cairo, Egypt

101-500 employees

Capital Markets

www.ksa-stock.com

Feb 2016 to present (10 months)
Sales Manager at Al Moasher (WinWin.com)

Experience Details

Sales Manager

Customer Service/Support

Manager

Responsible for the daily one-one coaching and managing all the agents assigned to the sales campaign for the website. Making sure that the sales strategy is being followed and we are on the daily target. Maintaining the client’s requirements and targets.


Company Details

Al Moasher (WinWin.com)

Cairo, Egypt

101-500 employees

Consumer Services

www.winwinbiz.com

Dec 2015 to Feb 2016 (2 months)
Team Leader at Stream a company of Convergys

Experience Details

Team Leader

Customer Service/Support, Logistics/Supply Chain

Manager

Lead Support Professionals, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on Stream’s mission.
Provide day-to-day supervision and management of directly assigned team of Support Professionals. Ensure that Support Professionals have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency.
Conduct multiple call-coaching training sessions each week. Provide feedback to Support Professionals on their daily performance and behavioral activities in an effective and timely manner. Communicate expectations to new employees and provide timely business updates and changes.
Administer and manage payroll in accordance with company policy and procedures.
Proactively manage Attendance Standards compliance and Leaves of Absence in accordance with company policy and practice. Evaluate the need for advanced actions based on attendance data and act accordingly.
Provide escalation support to Support Professionals by providing guidance in problem solving customer issues. Use all available resources to resolve these issues as efficiently as possible. Ensure that the guidance is translated into coaching and effective feedback for the Support Professionals.
Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from support professionals.
Schedule and coordinate team activities.
Coach and mentor Support Professionals to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop an action plan for improvement. Be prepared to take more formal action when goals not achieved, including the proper utilization of Performance Success Plans .
Partner with Human Resources to screen, interview and hire Support Professionals for contract. Ensure that effective training and mentor resources are provided for all employees.
Attend required manager development training.
Team with support organizations (Quality and Learning, Operations Planning, Human Resources etc.) to evaluate process improvement opportunities.
Stay current on internal work processes, policies and procedures.
Responsible for understanding and complying with all company and team policies and procedures.
Other duties as assigned.


Company Details

Stream a company of Convergys (multinational)

October 6 City, Egypt

501-1000 employees

Consumer Services

www.convergys.com

Aug 2010 to Oct 2015 (5 years 2 months)
Acting as Team Manger at Etisalat Egypt (UAE Account )

Experience Details

Acting as Team Manger

Customer Service/Support

Experienced (Non-Manager)

Work on the Support line for Escalations
Deliver Updates sessions for the Customer Support Professional.
Proactively manage Attendance Standards compliance and Leaves of Absence in accordance with company policy and practice.


Company Details

Etisalat Egypt (UAE Account ) (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services, Consumer Services

N/A

Jan 2009 to Jan 2010 (1 year)
Banker at HSBC Bank Egypt

Experience Details

Banker

Accounting/Finance, Banking

Entry Level

Front Line Services Dealing with costumers face to face Responsible of managing Clients portfolios
Depositing, Withdrawing and transferring services.


Company Details

HSBC Bank Egypt

Giza, Egypt, Egypt

More than 1000 employees

Accounting and Auditing Services, Banking

www.hsbc.com.eg

Feb 2008 to Jan 2009 (11 months)
Tele Sales Supervisor at Unitek Egypt

Experience Details

Tele Sales Supervisor

Customer Service/Support

Experienced (Non-Manager)

Responsible on the agent’s attendance
Managing Agent’s Payroll
Responsible of managing Clients orders
Coordinating with the shipping agencies (Courier services)
Monitoring the calls to make sure that it meets the quality criteria


Company Details

Unitek Egypt

Cairo, Egypt

51-100 employees

Consumer Services

N/A

Feb 2006 to Jan 2007 (11 months)

Achievements


I developed the Company's process in terms of operation.
I Created a performance management process in order to be reviewed bi-weekly basis.
Enhanced the KPI's scheme to be suitable with the Egyptian market.
Salaries increase with by a decent percentage to stop the turnover %.




top seller in convergys global services from year 2013 to year 2014 best team manager of 2014 in stream global services

Education

bachelor in english litterature

Education Details

bachelor

english litterature

Cairo University, Egypt

C / Good / 65 - 75%

english translation

N/A

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

meuseem college

Lebanon

2000

B / Very Good / 75 - 85%

N/A

meuseem college
2000

Certifications

Certificate details

Business Managment

May 2009

9 out of 10

N/A

N/A

Russian cultural center

Management skills basics

Training and Courses

Training/Course Details

marketing course

Mar 2007

cairo universty

N/A

Training/Course Details

bpo business process outsourcing

Jul 2007

cairo university

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account ManagerAccountingAccounting And Auditing ServicesActing As Team MangerArabicBankerBankingBasketballBooksBpo Business Process OutsourcingBusiness DevelopmentBusiness ManagmentBusiness-orientedCapital MarketsCc PulseCmsConsumer ServicesCustomer ServiceEnglishEnglish LitteratureEntrepreneurEtisalat Egypt (UAE Account )FinanceFitnessFoodFrenchGensiusHard WorkerInformation Technology ServicesInsuranceLeaderLogisticsMangerialMarketingMarketing CourseMicrosoft AccessMicrosoft ExcelMicrosoft OfficeOraclePersistentRetailSalesSales ManagerStream A Company Of ConvergysSupportTeam LeaderTele Sales SupervisorTrainingTransportation

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Intermediate

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

cc pulse

cc pulse

: Expert

: High

:

1-3 years

gensius

gensius

: Expert

: Extreme - I love it!

:

1-3 years

cms

cms

: Expert

: Medium

:

3-5 years

Microsoft Access

Microsoft Access

: Expert

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Oracle

Oracle

: Expert

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Advanced

: High

:

1-3 years

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

training

training

: Expert

: Extreme - I love it!

:

3-5 years

mangerial

mangerial

: Expert

: Extreme - I love it!

:

5-7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Advanced

: High

:

1-3 years

Key Skills

Leader, Business-oriented, Hard worker, Persistent, Entrepreneur

Online Presence

https://www.linkedin.com/in/fady-mohamed-47767aba?trk=nav_responsive_tab_profilehttps://www.facebook.com/fady.sadek.94

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