Fady Mohamed Naguib

call center operation managerFull Time

• Job Details:• • Design Work instructions & business cycle, flow and process according to company • strategy • • Adhere to Annually, Quarterly and monthly business unit’s revenue targets • • Conduct all business requirements through business analyses function results. • • Generate the business unit’s medical activities output and build the required analysis • to identify the gap between real results & targets. • • Create the required, immediate, short run & long run salutations to meet the • operational targets • • Design business unit’s business flow and communications channels to transfer the • required business to usable call centers transactions. • • Check and analyze daily, monthly and yearly performance data on business level & • call center operation level. • • Provide the required operational solutions based on improvement action plans

operation managerFull Time

Account ManagerFull Time

• Job Details:responsible for the daily performance and managing the team leaders and making sure all the deliverables are being made and the goals are met. Maintaining the company’s targets and requirements. Following up on the team leaders and providing the proper coaching and support.