Basic Info

Fady Nagi

14 years

New Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IB DP Business and Management Teacher at European School, IB Section

Experience Details

IB DP Business and Management Teacher

Education/Teaching, Training/Instructor

Manager

•Prepare and deliver lectures to grade 11 & 12 students on topics such as financial accounting, principles of marketing, and operations management.
•Maintain student attendance records, grades, and other required records.
•Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.
•Initiate, facilitate, and moderate classroom discussions.
•Collaborate with colleagues to address teaching and research issues.
•Improve students' knowledge of business practices.


Company Details

European School, IB Section

Tbilisi, Georgia

101-500 employees

Education

www.europeanschool.ge

Sep 2013 to present (3 years 10 months)
Sales Manager at Thewayout (Morgane Mena)

Experience Details

Sales Manager

Sales/Retail, IT/Software Development

Manager

•Meeting regional sales financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures; analyzing variances, initiating corrective actions.
•Establishing sales objectives by creating a sales plan and quota for districts in support of national objectives.
•Achieving regional sales operational objectives by contributing regional sales information and recommending strategic plans and reviews; preparing and completing action plans.
•Presenting the products and services in a structured professional way - face to face.
•Leading and developing the sales team to support sales strategies and deliver exceptional, profitable sales growth and results.
•Negotiating the terms of an agreement and closing sales.


Company Details

Thewayout (Morgane Mena) (multinational)

Giza, Egypt

N/A

Information Technology Services

www.morgane.com

Jan 2011 to May 2013 (2 years 4 months)
Senior Property Counsaltant at Emaar Properties PJSC

Experience Details

Senior Property Counsaltant

Sales/Retail

Experienced (Non-Manager)

•Selling & Marketing Emaar properties to prospective and walk in buyers.
•Work closely with the Handover team to ensure that the handover / snagging process is maintained and followed strictly according to the agreement.
•Generating market feedback regarding own products, competition and new technologies and identifying potential markets.
•Working pro-actively with our customers to ensure their Expectations are achieved and finalizing all paperwork regarding contracts; building up a full data base for current and future clients.
•Contributing in Emaar's Sales and Marketing policies and procedures.
•Generating ideas to increase sales of Emaar Misr.


Company Details

Emaar Properties PJSC (multinational)

Cairo, Egypt

501-1000 employees

Real Estate/Property Management

www.emaar.com

Jun 2008 to Dec 2010 (2 years 6 months)
Duty Manager at Thomson TUI-UK

Experience Details

Duty Manager

Operations/Management

Manager

•Completing monthly health and safety checks, reporting concerns to management and proposing solutions.
•Handling customers’ enquiries and complains and maintaining the service level within the hoteliers; providing sales leads to the Sales department and achieving the company sales target.
•Providing customer care for more than 500 British guests a week; targeted to meet a high satisfaction level and keeping the high standards of the company. Job evaluation monitored and assessed through customers’ feedback, such as questionnaires.
•Deciding on compensation when it is justified and following strict compensation guidelines


Company Details

Thomson TUI-UK (multinational)

Sharm el-Sheikh, Egypt

More then 1000 employees

Travel and Tourism

www.Thomson.com

Mar 2004 to May 2008 (4 years 2 months)
Marketing supervisor at Tony Graphics

Experience Details

Marketing supervisor

Marketing/PR/Advertising

Experienced (Non-Manager)

•Implementing the new marketing and sales techniques at the company; contributing to the enhancement of the company’s product sales programs and acquiring an extensive knowledge on printing service, graphic design and prepress operations


Company Details

Tony Graphics (multinational)

California, United States

101-500 employees

Publishing and Printing, Paper and Forest Products

www.Tony Graphics.com

Jul 2002 to Mar 2004 (1 year 8 months)
Senior Customer Service representative at MobiNil

Experience Details

Senior Customer Service representative

Customer Service/Support

Experienced (Non-Manager)

•Providing responsive, accurate information to daily inquiries for customers, answering customer’s incoming calls and filtering them to the right channels.
•Preparing Customer Complaints’ reports.
•Leading, managing and developing teams of staff in a high volume, high-pressure and enabling them to enhance their performance.


Company Details

MobiNil (multinational)

Cairo or Nile Delta or Alexandria, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

May 2001 to Jun 2002 (1 year 1 month)

Achievements


My students got the best grads in the IB history in the school,


Top seller in MARASSI and Mavida 2008 and 2009.


Education

College Diploma in • Program for Management, Communications, and Human Services

Education Details

College Diploma

• Program for Management, Communications, and Human Services

Fisher College, United States

B / Very Good / 75 - 85%

Management, Marketing, Human Resources, Finance and Customer Service

N/A

Fisher College
2002 - 2003
Bachelor of Commerce in Bachelor of Commerce English Section

Education Details

Bachelor of Commerce

Bachelor of Commerce English Section, Business Administration , English section

Ain Shams University, Egypt

C / Good / 65 - 75%

Management Operations and Production management Marketing Commercial Law Economics of Money & banking Public Administration

N/A

Ain Shams University
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Michael English school

Egypt

1996

B / Very Good / 75 - 85%

N/A

Saint Michael English school
1996

Certifications

Certificate details

Program for Management, Communications, and Human Services majors

Jan 2002

N/A

N/A

N/A

majors (Fisher College) MASSCHUSETTS

N/A

Training and Courses

Training/Course Details

Customer Service Excellence

Jul 2000

Quest, Human Development & Change Agents

N/A

Training/Course Details

A to Z Business Etiquette Passage to Professionalism

Dec 2008

Peace Academy

N/A

Training/Course Details

Customer Driven Organizations

Oct 2008

Quest, Human Development & Change Agents

N/A

Training/Course Details

Essential Selling Skills and Selling Techniques

Feb 2009

Quest, Human Development & Change Agents

N/A

Training/Course Details

Problem Solving and Decision Making techniques

May 2008

Quest, Human Development & Change Agents

N/A

Training/Course Details

Customer Driven Organizations

Oct 2008

Quest, Human Development & Change Agents

N/A

This profile is outdated!
Last update more than 6 months ago.

Jobseeker photo

Profile Skills and Keywords

A To Z Business Etiquette Passage To ProfessionalismAdaptiveArabicBachelor Of Commerce English SectionBusiness Administration ,English SectionBusiness And ManagementBusiness DevelopmentCRMCustomer Driven OrganizationsCustomer ServiceCustomer Service ExcellenceCustomer-orientedDuty ManagerEducationEmaar Properties PJSCEnglishEssential Selling Skills And Selling TechniquesFlexibleFrenchIB DP Business And Management TeacherITInformation Technology (IT)Information Technology ServicesLeaderManagementMarketingMarketing SupervisorMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMobiNilNegotiatorNetworksPaper And Forest ProductsPresenterProblem Solving And Decision Making TechniquesProgram For Management, Communications, And Human Services MajorsProject ManagementProperty ManagementPublishing And PrintingReal EstateRetailSalesSales ManagerSenior Customer Service RepresentativeSenior Property CounsaltantSoftware DevelopmentSportsSupportTechnologiesTelecommunicationsThewayout (Morgane Mena)Thomson TUI-UKTony GraphicsTourismTrainingTravelTravel And Tourism Program For Management, Communications, And Human Services

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

CRM

CRM

: Expert

: Extreme - I love it!

:

3-5 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

1-3 years

Tourism

Tourism

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

5-7 years

Management

Management

: Expert

: Extreme - I love it!

:

5-7 years

Real Estate

Real Estate

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Business and Management

Business and Management

: Expert

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Expert

: Extreme - I love it!

:

3-5 years

Real Estate

Real Estate

: Expert

: Extreme - I love it!

:

5-7 years

Sales Manager

Sales Manager

: Expert

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Negotiator, Presenter, Customer-oriented, Flexible / Adaptive

Online Presence

eg.linkedin.com/pub/fady-nagy/24/b42/9b9

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