FG
fady youssef Ghobrial
sales and customer service
Zaher, Cairo, EgyptWork Experience
Account ManagerFull Time
Vodafone
Mar 2013 - Jun 2014 -1 yr, 3 months
Egypt , Cairo
- Job Details:• Managing a portfolio of the accounts. • Dealing with all aspects of the accounts as (billing, price group, services ,complaints) . • Using an existing products and services to generate a bigger business or generate a better connection way to the accounts with the best value of money. • Explaining all the services and products we can provide ,to all members of the account team or to the account authorized person. • Ensuring necessary actions are undertaken by the account team. • Building a trust. • Achieving sales targets. • Delivering sales presentations to high-level executives. • Periodical contact with clients (voice call, visiting the account). • Maintaining and expanding relationships with existing clients. • Completing administrative work, as required. • Coordinate with various department to ensure customer satisfaction and to perform all his demands
Retail sales & customer serviceFull Time
Mobinil
Sep 2011 - Feb 2013 -1 yr, 5 months
Egypt , Cairo
- Job Details:•Welcoming the customer with a warm smile. •Applying the new customer needs. •Offering for him the new services or products due to his needs. •Bifurcation about the new offer of the product or the service & how this will apply & feeds his needs. •Closing the meeting with him/her after making sure that he/she has the same warm smile and he/she is satisfied and glad.
Direct sales on credit card productFull Time
Barclays bank
Apr 2011 - Aug 2011 -4 months
Egypt , Cairo
- Job Details:• make an ice breaking with the customer in a very polite way • offering the baseline of the product • asking the customer some questions to know his needs & his qualifications to take the product in indirect way • Bifurcation in the offer and talk about his needs • Talking about the required documents & scheduling an interview to finish the deal.
Education
Bachelor's Degree in law
Cairo University (CU)Jan 2005 - Jan 2010 - 5 yr
High School - Thanaweya Amma
Patrichal CollegeJan 2005
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner