FG

fady youssef Ghobrial

sales and customer service

Zaher, Cairo, Egypt

Work Experience

  •  Account ManagerFull Time

    Vodafone

    Mar 2013 - Jun 2014 -1 yr, 3 months

    Egypt , Cairo

    • Job Details:• Managing a portfolio of the accounts. • Dealing with all aspects of the accounts as (billing, price group, services ,complaints) . • Using an existing products and services to generate a bigger business or generate a better connection way to the accounts with the best value of money. • Explaining all the services and products we can provide ,to all members of the account team or to the account authorized person. • Ensuring necessary actions are undertaken by the account team. • Building a trust. • Achieving sales targets. • Delivering sales presentations to high-level executives. • Periodical contact with clients (voice call, visiting the account). • Maintaining and expanding relationships with existing clients. • Completing administrative work, as required. • Coordinate with various department to ensure customer satisfaction and to perform all his demands
  •  Retail sales & customer serviceFull Time

    Mobinil

    Sep 2011 - Feb 2013 -1 yr, 5 months

    Egypt , Cairo

    • Job Details:•Welcoming the customer with a warm smile. •Applying the new customer needs. •Offering for him the new services or products due to his needs. •Bifurcation about the new offer of the product or the service & how this will apply & feeds his needs. •Closing the meeting with him/her after making sure that he/she has the same warm smile and he/she is satisfied and glad.
  •  Direct sales on credit card productFull Time

    Barclays bank

    Apr 2011 - Aug 2011 -4 months

    Egypt , Cairo

    • Job Details:• make an ice breaking with the customer in a very polite way • offering the baseline of the product • asking the customer some questions to know his needs & his qualifications to take the product in indirect way • Bifurcation in the offer and talk about his needs • Talking about the required documents & scheduling an interview to finish the deal.
  • Education

    • Bachelor's Degree in law

      Cairo University (CU)

      Jan 2005 - Jan 2010 - 5 yr

    • High School - Thanaweya Amma

      Patrichal College

      Jan 2005 

    Skills

    • Sales
    • Customer Service
    • Seibel
    • Customer Experience
    • win cash
    • Microsoft Office
    • managment
    • ericsson IN viewer

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Beginner
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