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Fady gamal Farag

Quality Assurance & Training Manager | Lean SixSigma | Multilingual

Alexandria, Egypt

Work Experience

Majorel Egypt

  • Regional Quality, Process & Training Manager (RQPT)Full Time

    Aug 2022 - Present -2 yrs, 11 months

    Egypt , Alexandria

    • Job Details:Managing Quality in 4 global accounts IT, EG, SA, AE Retail Accounts and communicating with two global clients - Responsible for managing overall HUB Quality performance (Egypt Site & Croatia Site) and leading the local Quality & Training supervisors to deliver contractual Quality and hygienic metrics. Managing New hires trainings, OHs & Trainers trainings and onboarding. Coordinating and applying global COPC processes

  • Quality Process & Training SupervisorFull Time

    Oct 2021 - Nov 2022 -1 yr, 1 month

    Egypt , Alexandria

    • Operations Team ManagerFull Time

      Aug 2020 - Oct 2021 -1 yr, 2 months

      Egypt , Alexandria

      • Job Details:First "Known" Content Moderation in Egypt. I managed 100+ Different moderators of Italian, Dutch, German, Spanish, French and English Speakers.

    • Operations Team ManagerFull Time

      Oct 2019 - Aug 2020 -10 months

      Egypt , Alexandria

      • CS LeadFull Time

        Aug 2019 - Oct 2019 -2 months

        Egypt , Alexandria

        • CSAFull Time

          Jun 2019 - Aug 2019 -2 months

          Egypt , Alexandria

        • CSAFull Time

          Vodafone UK

          Mar 2019 - Jun 2019 -3 months

          Egypt , Alexandria

          • Co-FounderFreelance / Project

            A junior Startup

            Jul 2017 - Mar 2018 -8 months

            Egypt , Alexandria

              • Education

              • Technical Diploma in Hotel & Hospitality studies

                I.P.S.S.A.R Polo di Cutro

                Jan 2012 - Jan 2015 - 3 yr

              • High School - Other

                I.I.P.P

                Jan 2013 

              Achievements

              Experienced Regional Quality Process and Training Manager, with a demonstrated history of working in the outsourcing/offshoring BPO industry. Managing and Coordinating QA&T teams in multiple local and EU regions. Skilled in Data Analysis, Quality Management, Performance Management, SLA management, Operations. Strong Quality Assurance and Operations Excellence professional with proven efficiency in multiple countries/Global accounts and data oriented.

              Skills

              • Critical Thinking
              • Problem Solving
              • analytical
              • Microsoft Excel
              • Operations
              • Data Analysis
              • Leadership
              • Quality Management
              • Business Development
              • Project Management

              Languages

              • Arabic

                Fluent

              • English

                Fluent

              • Italian

                Fluent

              • German

                Beginner

              Training & Certifications

              • Data Analysis

                Online·2020

              • BLS-D rescue and salvation

                IARR - International academy of Rescue and Resuscitation·2015

              • Grade 8 Piano studies

                Trinity College London·2012
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