Fady Sobhy Gendy

Front Office ManagerFull Time

• Job Details:Supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures, and regulations. Ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training to new hires. Assist Department Heads in all areas to ensure smooth and efficient operations.

Residential Duty Manager and Sales Analyst.Full Time

• Job Details:-Respond to guest's inquiries when approached for comments and/or reports -Oversee the development and implementation of the hotel PR plan and associated activities -Communicate effectively, to target markets, the amenities, and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting, and events -Work with local third-party partners, including local media, and maintain professional working relationships with local official bodies -Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required -Manage and promote the Maran on Maran-branded websites -Research and develop new opportunities within key target markets -Communicate with internal Event Managers on all aspects of specific event organization and promotion

Front Office AgentFull Time

• Job Details:-Greeting guests with a smile and welcoming them to the hotel, -Checking in guests with a key card or other mechanism of access, -Providing info about services available at the hotel, -Assigning to any problems that may have arisen during their stay, -Collecting payment from guest or room charge account if already paid in advance, -Issuing receipts or other documentation as requested by guests and the checklist continues to increase.