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fady sergios

.

Dubai, United Arab Emirates

Work Experience

  • quality supervisorFull Time

    tasc

    Nov 2017 - Present -7 yrs, 8 months

    • VOC & customer experience analystFull Time

      Etisalat UAE

      Sep 2015 - Oct 2017 -2 yrs, 1 month

        • Vodafone Egypt

        • quality supervisorFull Time

          May 2014 - Sep 2015 -1 yr, 4 months

          Egypt

          • call center supervisorFull Time

            Feb 2013 - May 2014 -1 yr, 3 months

            Egypt

            • quality coachFull Time

              Jan 2011 - Feb 2013 -2 yrs, 1 month

              Egypt

              • customer service advisorFull Time

                Feb 2008 - Jan 2011 -2 yrs, 11 months

                Egypt

                Education

                • Bachelor's Degree in english literature

                  Cairo University (CU)

                  Jan 2007 

                Skills

                • People Management
                • Leadership
                • Training
                • analytical skills
                • Communication
                • excel
                • Reporting

                Languages

                • Arabic

                  Fluent

                • English

                  Fluent

                Training & Certifications

                • six sigma

                  Etisalat academy·2016

                • coaching

                  vodafone·2012
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