Fady Saad Zaki

• Drive the implementation of reverse new process which decreased the DOA percentage from 67 % to 5 % per year by 2020 • Communicating and monitoring the forecast with the Vendors on monthly basis to control the Spare parts and repairs percentage less than 2 % • Developed Technical Reports, & Warranty to ensure better product quality & customer satisfaction which increased the customer satisfaction barometer by 3 Percentage by 2020 • Design, Plan & Organize Parts Promotional Activities to provide market specific retail solutions including clearing the end of life items that lead to selling of End of life items with 3 million per year • Manpower Development & Training to ensure better service support of a team of 15 members including the warehousing retail and marketing • Responsible for overall growth of aftermarket business and all the related projects . the overall business gross is 2%