FH
fady habib
Front Office Administrator at Al-Horreya Hotel
Cairo, EgyptWork Experience
Al-Horreya Hotel
Jan 2019 - Present -6 yrs, 6 months
Egypt
- Job Details:Optimizing front office workflows and enhancing guest experiences. Mentoring and evaluating reception staff for service excellence. Overseeing reservation systems, ensuring accurate data entry, and maximizing occupancy rates.
Al-Horreya Hotel
Jan 2012 - Jan 2019 -7 yrs
Egypt
- Job Details:Supervising and coordinating reception team activities. Training new hires in front office procedures and customer service. Monitoring booking trends and optimizing room assignments. Enforcing safety measures and hotel policies.
Al-Horreya Hotel
Jan 2009 - Jan 2012 -3 yrs
Egypt
- Job Details:Managing guest check-in/check-out processes. Handling cash and card payments, issuing invoices, and maintaining transaction logs. Responding to guest inquiries with professionalism.
Education
Bachelor's Degree in Information Systems
Higher Institute of Qualitative StudiesJan 2012
Skills
- Microsoft Excel
- Microsoft Word
- Opera System
- comsys system
- Concerto system
- Hotel Management Systems
- Email Management
- Communication skills
- Problem-Solving
- Attention to detail
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Languages
Arabic
FluentEnglish
FluentGerman
Intermediate