fady naeem gamel

Software development and applications support managerFull Time

Business Solutions Team LeaderFull Time

• Job Details:Responsibilities: - o Responsible for managing Second line support team for all union group business solutions. o Responsible for supporting and reporting InVan “Sonic” SFA Distribution Application, Soti Application and Remedy Application which include a lot of modules (After Sales “Mobiles Maintenance Service” – Call Center – Customer Care – Retail – Claiming - Quizzing – Ticketing – Treasury – Stock Count … ETC). o Manage a team for Developing on Remedy Any New Requests from business, Finance, Maintenance and IT Requests Modules if needed Using (Remedy 8.1 + SQL 2012 + Win 2012 Server R2 – SQL Reporting Service tool – Birt Reporting Tool), also handling InVan “Sonic” exist and new reports requests with SQL development. o Responsible on managing more than one project like Power Bi dashboard, SharePoint union group internal portal “Intranet”, Ecommerce union stores website, Union group main website projects. o Responsible for integration between All business solution Apps and Oracle systems ERP o Making Action, modifications and project plans for any new or current business solutions o Improve

Senior Business Solutions specialistFull Time

• Job Details:Responsibilities: - o Consulting in other Systems like In Van SFA Distribution App. o First line Support of Remedy System which include a lot of modules (After Sales “Mobiles Maintenance Service” – Call Center – Customer Care – Retail – Claiming - Quizzing – Ticketing … ETC). o Develop on Remedy Any New Requests from business, Finance, Maintenance and IT Requests Modules if needed. o Using (Remedy 8.1 + SQL 2008 + Win 2008 Server R2 – SQL Reporting Service tool – Birt Reporting Tool) o Responsible for integration between Remedy and Oracle systems and DBs o Visiting Branches sites to follow up the workflow of the business Process to check if it achieves the company Goals